Assistant Operations Manager

Genius HRTech Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HR technology firm is seeking an Operations Manager for Luxury Retail in Dubai. The role involves driving sales performance, managing staff, and ensuring compliance with retail standards. Candidates must have a degree in Business Administration or Retail Management and 6 to 8 years of retail operations experience. Strong communication and people management skills are essential. Candidates with a valid UAE driving license are preferred.

Qualifications

• 6 to 8 years of experience in managing retail sales operations.
• Strong understanding of merchandising concepts.
• Should have a valid UAE driving license.

Responsibilities

• Drive sales performance across watch stores to achieve targets.
• Ensure compliance with operating and customer service standards.
• Manage staff performance and training needs.

Skills

Business acumen

Communication skills

People management

Planning and organizing skills

Attention to detail

Education

Bachelor’s or Post Graduate Degree in Business Administration or Retail Management

Job description

Overview

At Genius HR Tech we are hiring an Operations Manager for Luxury Retail. Location: Dubai. Candidates from Retail and based out of Dubai only apply.

Responsibilities

• Sales - Driving sales performance across the assigned cluster of watch stores to achieve budgeted targets. Developing and implementing localized retail strategies to maximize productivity, increase ATV, and improve conversion rates. Supporting sales promotions and other events to drive store-level business growth. Maximizing sales and profitability of the retail stores.
• Retail Hygiene - Ensure all the stores are in compliance with the store operating and customer service standards. Ensuring retail hygiene standards are maintained at all the retail outlets. Monitoring the store appearance, ambience and visual merchandising. Maintaining shop upkeep and cleanliness.
• Retail Staffing - Managing staff performance, knowledge, discipline and motivation. Ensuring conformance to standard operating procedures by the staff. Providing adequate staffing in retail locations for the assigned geography. Preparing or validating monthly roster and annual leave roster for retail staff. Ensuring staff meet the desired grooming standards. Calculating incentives and overtime and submitting to Finance on a monthly basis. Assessing quality of retail staff on regular basis and administering assessment tests. Handling retail staff performance appraisals. Identifying training needs of retail staff and ensuring staff are trained, coached or developed accordingly.
• Inventory/Stock - Controlling inventory and stock turnover. Ordering of stock.
• Reporting and Coordination - Providing feedback to the management, reports and analysis. Surveying constantly key mall and competitor activities. Liaising with mall management and contractors to ensure smooth operation of stores profile.

Qualifications

• Should have a Bachelor’s or Post Graduate Degree in Business Administration, Retail Management or related disciplines
• 6 to 8 years of experience in managing retail sales operations
• Strong business and commercial acumen
• Excellent communication skills
• Immaculate personality and well presented
• Good planning and organizing skills
• Effective people management skills
• Strong orientation to details
• In-depth knowledge of Group brands and competitor brands
• Good understanding of merchandising concept
• Should have a valid UAE driving license