Assistant Operations Manager

Mumtalakat Real Estate; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading real estate company seeks an Assistant Operations Manager in Abu Dhabi. The role involves supporting operational plans, managing daily activities, and ensuring service excellence. Responsibilities include executing routine duties, monitoring cleanliness, and assisting guests. Candidates should have a relevant degree and 1-3 years of experience in hospitality or operations. The position offers a salary of AED 7,000, benefits including medical insurance, and requires on-site visits and flexibility in working hours.

Benefits

Sponsored visa

Medical insurance as per UAE labor law

Qualifications

• 1–3 years of relevant experience in hospitality, operations, or customer service.
• Hands-on experience dealing with guests or operating point-of-sale systems.

Responsibilities

• Execute routine duties as per departmental SOPs.
• Monitor area cleanliness and guest service.
• Assist guests with directions, services, or concerns.
• Ensure guest zones are safe and hazard-free.

Skills

Strong customer service and communication abilities

Teamwork

Time management

Basic understanding of safety protocols

Willingness to work flexible shifts

Ability to use mobile communication tools

Education

Bachelor’s degree in business administration or related field

Master's degree preferred

Tools

Procurement software

Financial management systems

Job description

Job Purpose

The Assistant Operations Manager supports the Deputy and Operations Managers in executing operational plans, managing daily activities, and ensuring service excellence across all guest touchpoints. The role also assists with team supervision and logistics.

Duties & Responsibilities

1. Daily Operations
   • Execute routine duties as per departmental SOPs.
   • Monitor area cleanliness, guest service, and queue flow.
   • Report incidents and escalating issues when necessary.
2. Team Support & Coordination
   • Work collaboratively with peers and supervisors.
   • Support new staff orientation and daily task assignments.
   • Provide shift handover details accurately.
3. Customer Service
   • Assist guests with directions, services, or concerns.
   • Maintain a friendly and welcoming attitude.
   • Handle complaints with professionalism and elevate as needed.
4. Health, Safety, and Hygiene
   • Follow all safety and hygiene standards.
   • Ensure guest zones are safe and hazard-free.
   • Comply with PPE requirements and cleanliness protocols.

Qualifications

• Bachelor’s degree in business administration or related field (Master's degree preferred).
• Knowledge of procurement software and financial management systems.
• Strong communication, negotiation, and interpersonal skills.
• 1–3 years of relevant experience in hospitality, operations, or customer service.
• Hands‑on experience in dealing with guests, handling equipment, or operating a point‑of‑sale system (as applicable).
• Familiarity with operational procedures and reporting.

Skills

• Strong customer service and communication abilities.
• Teamwork and time management.
• Basic understanding of safety protocols.
• Willingness to work flexible shifts, weekends, and holidays.
• Ability to use mobile communication tools for updates/reporting.

Working Conditions

• Full-time position
• Office-based with some on‑site visits required
• May involve irregular hours depending on operational needs

Compensation and Benefits

• Sponsored visa
• Medical insurance as per UAE labor law
• Monthly salary: AED 7,000