Assistant Manager - Lobby Lounge

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking an Assistant Manager for its Lobby Lounge team. Your role will involve overseeing daily operations, ensuring exceptional guest satisfaction, and managing team development. The ideal candidate will possess strong leadership skills and experience in a high-end hospitality environment.

Benefits

Learning & Development programs

MOstay benefits

Health & Colleague Wellness initiatives

Colleague Comfort and Convenience

Competitive salary and benefits

Qualifications

• Minimum 2 years’ experience as an Assistant Manager in a high-volume, 5-star hotel or luxury restaurant environment.
• Strong understanding of Lobby Lounge operations and ability to train team members effectively.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist the Lobby Lounge Manager in overseeing all operational aspects and smooth shift management.
• Ensure exceptional guest satisfaction by handling complaints effectively and managing VIP service.
• Support in managing outlet budgets, labour costs, and contribute innovative ideas to enhance restaurant offerings.

Skills

Leadership

Conflict Resolution

Effective Communication

Education

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

Job description

Mandarin Oriental Downtown, Dubai is looking for an Assistant Manager to join our Lobby Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at Mandarin Oriental Downtown, Dubai within the Food and Beverage department, the Assistant Manager will support the Lounge Manager in overseeing daily operations, ensuring smooth service, and delivering exceptional guest experiences. You will lead and motivate the team, uphold brand and quality standards, and handle guest feedback professionally. Additionally, you will assist with staff scheduling, inventory control, and maintaining health and safety compliance. The Assistant Manager reports to the Lobby Lounge Manager.

Key responsibilities include:

• Assist the Lobby Lounge Manager in overseeing all operational aspects, ensuring smooth shift management, and taking charge in the manager’s absence.
• Enforce brand standards, SOPs, and quality measures, while supervising cleanliness and maintenance through regular walk-throughs.
• Provide leadership and motivation to the team, support colleague scheduling, and participate in staff development, including coaching and performance management.
• Ensure exceptional guest satisfaction by handling complaints effectively, managing VIP service, and creating memorable “WOW” moments aligned with LQE standards.
• Support in managing outlet budgets, labour costs, P&L reviews, and maintaining accurate POS setup and menu content.
• Assist in organizing promotions and festive events, monitor competition and dining trends, and contribute innovative ideas to enhance restaurant offerings.

Qualifications and requirements:

• High school diploma or equivalent; Degree or Higher National Diploma in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years’ experience as an Assistant Manager in a high-volume, 5-star hotel or luxury restaurant environment.
• Strong understanding of Lobby Lounge operations and ability to train team members effectively.
• Effective communication skills in English (verbal & written); knowledge of additional languages is a plus.
• Proven leadership, coaching, and conflict-resolution abilities.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Our commitment to you includes:

• Learning & Development programs to support your career growth.
• MOstay benefits, offering complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness initiatives to support your well-being.
• Colleague Comfort and Convenience, including accommodation, transportation, and meals.
• Competitive salary and benefits aligned with UAE industry standards.

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