Assistant Guest Relation Manager

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is looking for an experienced Assistant Guest Relation Manager. This role focuses on ensuring exceptional guest experiences and maintaining high standards of service. Responsibilities include overseeing daily operations, addressing guest inquiries, and training staff. The ideal candidate will have a Bachelor's degree in Hospitality Management, with 2-3 years of experience in a luxury setting. Fluency in English is essential, and knowledge of local cultural sensitivities is a plus.

Qualifications

• 2-3 years of experience in guest relations or customer service in a luxury setting.
• Knowledge of hospitality industry standards and cultural sensitivities in Dubai and UAE.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Assist in overseeing daily operations of the guest relations department.
• Greet and welcome guests to provide a warm first impression.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Train and mentor guest relations staff to maintain service excellence.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Conflict resolution skills

Fluency in English

Education

Bachelor's degree in Hospitality Management or related field

Job description

Company Description

DUKES The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5‑star destination offers:

• Upscale rooms and luxurious suites
• Award‑winning dining experiences
• A private beach and stunning infinity pool
• World‑class service rooted in excellence and attention to detail.

As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

We are seeking an enthusiastic and customer‑oriented Assistant Guest Relation Manager to join our team in Dubai, United Arab Emirates. In this role, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of customer service in our prestigious establishment.

• Assist the Guest Relation Manager in overseeing daily operations of the guest relations department
• Greet and welcome guests, providing a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to ensure seamless guest experiencesDevelop and implement strategies to enhance guest satisfaction and loyalty
• Train and mentor guest relations staff to maintain service excellence
• Monitor and analyze guest feedback, preparing reports for management
• Assist in organizing and executing special events and VIP services
• Ensure compliance with hotel policies and procedures
• Stay informed about local attractions and events to provide accurate information to guests

Qualifications

• Bachelor's degree in Hospitality Management or related field with 2‑3 years of experience in guest relations or customer service in a luxury setting
• Excellent communication and interpersonal skills, with strong problem‑solving and conflict resolution abilities
• Fluency in English; additional languages are a plus
• Knowledge of hospitality industry standards and cultural sensitivities, especially in the context of Dubai and the UAE
• Ability to work flexible hours, including weekends and holidays