JOB PURPOSE:
- The role holder is assigned to achieve growth and sales targets by successfully managing third-party vendor relationships.
- Oversee and guide third-party sales teams to ensure the achievement of personal loan & credit card targets with a strong emphasis on maintaining a customer-centric approach. Monitor performance and ensure all sales efforts align with FAB standards and regulations.
ACCOUNTABILITIES:
Supervision of Subordinates:
- Guide the sales force on policies, product features & benefits (conventional & Islamic products), fraud risk, code of conduct, etc.
- Liaise with cross-functional teams including the credit unit.
- Work with Ops Risk & Fraud Risk teams to mitigate risks on the program.
- Ensure high service levels with companies & internal staff and manage customer complaints within TAT.
- Train new sales staff on FAB products, processes & policies.
- Prepare newsletters for each company monthly.
- Conduct daily meetings with the sales team & drive card productivity.
- Collaborate with company owners, sales managers, team leaders & sales staff to drive business.
- Roll out sales contests to motivate staff & achieve targets.
- Set up kiosks in various strategic companies & enhance business.
- Ensure quality by monitoring customer recordings regularly.
- Identify companies to generate bulk business for closure by sales staff.
- Drive the sales force & generate business from listed companies.
- Review Business MIS & share trends with company & staff.
- Reduce application returns & ensure high approval rates on applications.
Job Specific Accountabilities:
- Achieve sales targets by region and multi-product.
- Monitor performance and manage teams effectively.
- Ensure high levels of customer satisfaction.
- Maintain compliance with standards and regulations.
Qualifications :
Minimum Qualification
- Bachelor's degree in Business Administration, Finance, Banking, or a related major.
- Minimum 3 years of experience in Retail Banking, Credit Cards & Loans Sales preferred.
Minimum Experience
- Strong product knowledge.
- Excellent communication skills.
- Understanding of banking industry trends in the local market.
- Market awareness of product range and pricing.
- Good analytical skills.
Remote Work : No
Employment Type : Full-time