Arabic-Speaking Reservations & Guest Services Specialist

Hyatt Hotels Corporation; Dubai; On-site; AED 34,000 - 48,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai is seeking a Guest Service Officer - Reservations (Arabic Speaker) to manage reservations accurately and guest-focused.

The role requires fluency in Arabic, strong communication, and experience with property management systems, delivering courteous service in a fast-paced hotel environment.

Join a global hospitality leader offering benefits, training, and career growth opportunities across Hyatt properties worldwide.

Qualifications

• Work experience as a GSO or Reservations Agent.
• Fluency in Arabic language is a must.
• Strong written and verbal communication skills.
• Proficiency in Opera or other Property Management Systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proactive approach to guest service and problem-solving.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and internal systems.
• Accurately input and manage reservations in the Property Management System.
• Promote packages and special offers to enhance the guest experience.
• Coordinate with the Front Office and Sales teams to ensure booking accuracy.
• Handle group bookings and special requests with great attention to detail.

Skills

GSO/Reservations experience

Arabic language fluency

Strong communication skills

Multitasking & prioritization

Guest-service/problem-solving

Tools

Opera PMS

Job description

Hyatt Hotels Corporation in Dubai is seeking a Guest Service Officer - Reservations (Arabic Speaker) to manage reservations accurately and guest-focused.

The role requires fluency in Arabic, strong communication, and experience with property management systems, delivering courteous service in a fast-paced hotel environment.

Join a global hospitality leader offering benefits, training, and career growth opportunities across Hyatt properties worldwide.