Arabic-Speaking Reservations Specialist

Hilton; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Reservations Agent who speaks Arabic to join our Hotels team. You will handle booking inquiries and convert them into confirmed reservations, ensuring a smooth guest experience.

You will record and process all reservations accurately, use proactive selling to promote upgrades and services, and support sales by identifying leads for future business opportunities. Join an award-winning workplace culture.

Qualifications

• Arabic language proficiency or fluency preferred.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in processing reservations.

Responsibilities

• Provide exceptional customer service by promptly responding to guest inquiries.
• Secure individual bookings by converting inquiries into confirmed reservations.
• Maintain accuracy by recording and processing all reservations carefully.
• Use proactive selling techniques to maximize room sales and promote hotel services/upgrades.
• Support sales efforts by identifying potential leads for future business opportunities.

Job description

Hilton in Abu Dhabi is seeking a Reservations Agent who speaks Arabic to join our Hotels team. You will handle booking inquiries and convert them into confirmed reservations, ensuring a smooth guest experience.

You will record and process all reservations accurately, use proactive selling to promote upgrades and services, and support sales by identifying leads for future business opportunities. Join an award-winning workplace culture.