Reservation Agent - Arabic Speaker

Park Hyatt; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Park Hyatt Dubai is seeking an Arabic-speaking Reservations Agent to handle accommodation bookings, respond to guest inquiries, and process reservations with luxury service and accuracy. You will upsell rooms and services, liaise with Front Office, Sales, and Revenue Management, and ensure precise guest profiles in the PMS while delivering exceptional English and Arabic communications.

This role requires attention to detail, strong organizational skills, and a client‑focused mindset to maximize

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• 1–2 years experience in Reservations or Front Office, luxury hotel preferred.
• Fluency in Arabic and English, both written and spoken.
• Experience with PMS/CRS and Microsoft Office.

Responsibilities

• Handle reservation requests via telephone, email, and online channels in a professional and timely manner.
• Provide accurate information regarding room categories, rates, packages, promotions, facilities, services, and hotel offerings to prospective guests.
• Process, modify, and cancel reservations with accuracy of guest profiles and booking details.
• Deliver personalized service in both Arabic and English, assisting guests with inquiries and special requests.
• Maximize room revenue through upselling, cross-selling, and promotion of available room categories, packages, and hotel services.
• Maintain knowledge of accommodation offerings, promotions, policies, and guest experiences to provide informed recommendations.
• Liaise with Front Office, Sales, Revenue Management, and other departments for seamless reservations and guest requirements.
• Monitor room availability, booking patterns, and reservation status to support occupancy and revenue objectives.
• Ensure reservation records and guest profiles are accurately maintained in the PMS.
• Handle group inquiries, corporate bookings, and travel trade requests per guidelines.
• Respond promptly to guest feedback and booking-related issues, ensuring effective resolution and guest satisfaction.
• Maintain confidentiality of guest information and compliance with policies and reservation procedures.
• Prepare reservation reports, booking forecasts, and administrative documentation as required.
• Support departmental goals through teamwork and exceptional guest service.

Skills

Upselling

Customer relationship management

Bilingual Arabic/English communication

Education

Diploma or Bachelor's degree in Hospitality Management or related field

Tools

PMS

CRS

Microsoft Office

Job description

Job Description:

Organization- Park Hyatt Dubai

Summary

The Reservation Agent - Arabic Speaker is responsible for handling accommodation reservations, guest inquiries, and booking requests while delivering exceptional customer service and maximizing revenue opportunities. The role serves as a key point of contact for guests and travel partners, ensuring reservation accuracy, efficient communication, and personalized assistance in both Arabic and English. The Reservation Agent contributes to achieving occupancy and revenue objectives while maintaining the highest standards of luxury hospitality.

Main Duties

• Manage reservation requests received through telephone, email, online platforms, and other communication channels in a professional and timely manner.
• Provide accurate information regarding room categories, rates, packages, promotions, facilities, services, and hotel offerings to prospective guests.
• Process, modify, and cancel reservations in accordance with established procedures while ensuring accuracy of guest profiles and booking details.
• Deliver personalized service in both Arabic and English, assisting guests with inquiries, special requests, preferences, and travel-related requirements.
• Maximize room revenue through effective upselling, cross-selling, and promotion of available room categories, packages, and hotel services.
• Maintain comprehensive knowledge of accommodation offerings, promotions, policies, and guest experiences to provide informed recommendations.
• Liaise closely with Front Office, Sales, Revenue Management, and other operational departments to ensure seamless handling of reservations and guest requirements.
• Monitor room availability, booking patterns, and reservation status to support occupancy and revenue objectives.
• Ensure all reservation records, guest profiles, market segments, and booking information are maintained accurately within the property management system.
• Handle group inquiries, corporate bookings, travel trade requests, and special arrangements in accordance with established guidelines.
• Respond promptly and professionally to guest feedback, concerns, and booking-related issues, ensuring effective resolution and guest satisfaction.
• Maintain confidentiality of guest information and ensure compliance with company policies, data protection requirements, and reservation procedures.
• Prepare reservation reports, booking forecasts, and administrative documentation as required by management.
• Support the achievement of departmental goals through teamwork, operational efficiency, and a commitment to exceptional guest service.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 1-2 years of experience in Reservations, Front Office, Guest Services, or a similar hospitality role, preferably within a luxury hotel environment.
• Fluency in both Arabic and English, with excellent verbal and written communication skills.
• Strong understanding of reservation operations, room inventory management, and guest service standards.
• Experience with Property Management Systems (PMS), Central Reservation Systems (CRS), and Microsoft Office applications.
• Strong sales, upselling, and customer relationship management skills.
• Excellent organizational skills with high attention to detail and accuracy.
• Ability to manage multiple priorities while maintaining professionalism in a fast-paced environment.
• Strong interpersonal and problem‑solving skills with a guest-focused approach.

Requirements: