Guest Service Officer - Reservations (Arabic Speaker)

Grand Hyatt; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Visa sponsorship

Free meals

Transport

Accommodation

Hyatt discounts

Free stays worldwide

Job summary

Grand Hyatt Dubai is seeking a Reservations Agent to enhance guest experiences by managing reservations with accuracy and a guest-focused approach. You will input and maintain bookings in the Property Management System and coordinate with Front Office and Sales to ensure booking accuracy.

Arabic fluency is required, and prior GSO or reservations experience is preferred. The role offers UAE visa sponsorship, meals, transportation, accommodation, and hotel-wide discounts.

Qualifications

• Experience as a GSO or Reservations Agent.
• Arabic language fluency is required.
• Strong written and verbal communication skills.
• Proficiency in Opera or other Property Management Systems.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and internal systems.
• Accurately input and manage reservations in the Property Management System.
• Promote packages and special offers to enhance the guest experience.
• Coordinate with the Front Office and Sales teams to ensure booking accuracy.
• Handle group bookings and special requests with great attention to detail.

Skills

GSO experience

Reservations experience

Arabic fluency

Communication skills

Multitasking

Tools

Opera PMS

Job description

Organization- Grand Hyatt Dubai

You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.

Main duties:

• Respond promptly to reservation inquiries via phone, email, and internal systems
• Accurately input and manage reservations in the Property Management System
• Promote packages and special offers to enhance the guest experience
• Coordinate with the Front Office and Sales teams to ensure booking accuracy
• Handle group bookings and special requests with great attention to detail

At Hyatt, we care for people so they can be their best. As part of our team, you’ll enjoy:

• A UAE employment visa sponsorship.
• Complimentary meals prepared by our culinary team.
• Company-provided transportation for your convenience.
• Accommodation arranged by the company.
• Exclusive discounts at Hyatt food & beverage outlets across Dubai.
• Complimentary stays at Hyatt hotels worldwide — explore the world with us!

Qualifications

• Work experience as a GSO or Reservations Agent
• Fluency in Arabic language is a must
• Strong written and verbal communication skills
• Proficiency in Opera or other Property Management Systems
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proactive approach to guest service and problem-solving