Guest Service Officer - Reservations (Arabic Speaker)

Hyatt Corporation; Dubai; Presencial; AED 34.000 - 48.000; Jornada completa

Descripción de la vacante

Hyatt Hotels Corporation in Dubai is seeking a Guest Service Officer - Reservations (Arabic Speaker) to manage reservations accurately and guest-focused.

The role requires fluency in Arabic, strong communication, and experience with property management systems, delivering courteous service in a fast-paced hotel environment.

Join a global hospitality leader offering benefits, training, and career growth opportunities across Hyatt properties worldwide.

Formación

• Work experience as a GSO or Reservations Agent.
• Fluency in Arabic language is a must.
• Strong written and verbal communication skills.
• Proficiency in Opera or other Property Management Systems.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proactive approach to guest service and problem-solving.

Responsabilidades

• Respond promptly to reservation inquiries via phone, email, and internal systems.
• Accurately input and manage reservations in the Property Management System.
• Promote packages and special offers to enhance the guest experience.
• Coordinate with the Front Office and Sales teams to ensure booking accuracy.
• Handle group bookings and special requests with great attention to detail.

Conocimientos

GSO/Reservations experience

Arabic language fluency

Strong communication skills

Multitasking & prioritization

Guest-service/problem-solving

Herramientas

Opera PMS

Descripción del empleo

Guest Service Officer - Reservations (Arabic Speaker)

Grand Hyatt Grand Hyatt Dubai AE - DU - Dubai

Reservations

Hourly/Entry Level Employee

Full-time

Worldwide

Summary

You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.

• Respond promptly to reservation inquiries via phone, email, and internal systems
• Accurately input and manage reservations in the Property Management System
• Promote packages and special offers to enhance the guest experience
• Coordinate with the Front Office and Sales teams to ensure booking accuracy
• Handle group bookings and special requests with great attention to detail

At Hyatt, we care for people so they can be their best. As part of our team, you’ll enjoy:

• Complimentary meals prepared by our culinary team.
• Company-provided transportation for your convenience.
• Accommodation arranged by the company.
• Exclusive discounts at Hyatt food & beverage outlets across Dubai.
• Complimentary stays at Hyatt hotels worldwide — explore the world with us!

Qualifications

• Work experience as a GSO or Reservations Agent
• Fluency in Arabic language is a must
• Strong written and verbal communication skills
• Proficiency in Opera or other Property Management Systems
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proactive approach to guest service and problem-solving

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