Agent, Wellness Experience - Atlantis the Royal

Atlantis Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality resort in Dubai seeks an enthusiastic Agent, Wellness Experience to create outstanding guest experiences in a dynamic wellness environment. This role requires a polished professional with proven spa product knowledge and interpersonal skills to provide exceptional guest service. Responsibilities include welcoming guests, managing requests, and ensuring a memorable spa experience. Competitive, tax-free salary and comprehensive benefits provided, making it an ideal opportunity for dedicated hospitality professionals.

Benefits

Competitive, tax-free salary

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Colleague wellness initiatives

Qualifications

• Previous experience in high-end day spa, resort, or hotel spa.
• Ability to read social situations and deliver a first-class experience.
• Impeccable personal presentation and grooming.

Responsibilities

• Warmly welcome guests via all means of contact.
• Knowledgeable about all products and services offered.
• Display strong task management skills while coordinating guest requests.
• Create emotional connections with guests for repeat visits.

Skills

Spa product knowledge

Interpersonal skills

Sales techniques

Computer literacy

Fluency in English

Job description

Agent, Wellness Experience - Atlantis the Royal (17941)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra‑luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin‑starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About the Role

Are you a lively and enthusiastic individual, passionate about the Wellness industry? Do you enjoy interacting and creating amazing experiences for our guests? Atlantis, The Royal is looking for an experienced candidate to join our team of dynamic wellness professionals. In this capacity you will have the opportunity to flaunt your spa product knowledge whilst enhancing your skill set in this highly anticipated spa and wellness facility.

Responsibilities

As a Wellness Experience Agent, your main priority is to warmly welcome guests via all means of contact points and be knowledgeable on all products and services offered at the facility. As the face of the spa, you have first contact with guests, so need to have a naturally engaging, approachable, and professional demeanor and act with emotional intelligence when consulting with guests about their personal information. You will display strong task management skills as you seamlessly coordinate and communicate guests requests and movement within the facility and deliver a 5 star guest experience. You will strive to create emotional connections with our guests that will draw them back again and again whilst simultaneously exercising strong interpersonal and sales techniques.

If you are looking for an opportunity to expand your experience in the role of an Agent, Wellness Experience while enhancing your acquired skills and knowledge within the Wellness, then you’ve come to the right place.

About You

It is essential that you have previous experience in either a high‑end day spa, resort or hotel spa, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations or similar environment. Impeccable personal presentation and grooming are essential in this role, as is the ability to read a social situation and deliver a first‑class spa experience. Computer literacy is imperative, and fluency in English is a must.

Benefits

• Competitive, tax‑free salary paid in UAE Dirhams (AED)
• Generous food and beverage privileges
• Exclusive discounted rates at all Kerzner properties worldwide
• Comprehensive health insurance (with dental coverage)
• Annual flights home
• Life insurance
• Incentive program
• Variety of colleague wellness and social initiatives

More Information

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio – making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.