Aftermarket Sales Representative

Caterpillar; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading machinery manufacturer is hiring an Aftermarket Sales Representative for their Dubai office. The role focuses on achieving growth goals in aftermarket services by working closely with dealers and customers. Key responsibilities include developing customer value agreements, enhancing eCommerce strategies, and managing relationships. Candidates should have strong customer focus, decision-making abilities, and effective communication skills. Knowledge of business development practices is also important. Hybrid work structure with relocation support available.

Benefits

Relocation support

Hybrid work model

Qualifications

• Knowledge of customer needs and satisfaction principles.
• Ability to analyze situations for productive decision making.
• Effective communication skills for various contexts.
• Strong negotiating skills for collaborative outcomes.
• Ability to manage relationships with clients and partners.

Responsibilities

• Work with dealers to achieve aftermarket growth targets.
• Meet with customers to discuss aftermarket needs and solutions.
• Grow customer value through digital services.
• Provide feedback to support customer service growth.

Skills

Customer Focus

Decision Making and Critical Thinking

Effective Communications

Negotiating

Relationship Management

Business Development

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar you're joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About EPD:

Caterpillars Electric Power Division (EPD) offers integrated solutions parts and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe including providing backup power to hospitals providing emergency power when natural disasters strike and supporting critical infrastructure for data centers municipalities and more. With a rich history of more than 95 years in the electric power business our team has worldclass expertise and a proven ability to adapt to changing demands. Were committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better more sustainable world for future generations!

EPD has an opening for an Aftermarket Sales Representative (ASR) located in Dubai

Job Purpose:

The EP Aftermarket Sales Representative part of the EP Aftermarket Sales team is responsible for working with dealers and business partners to achieve our regional aftermarket growth goals with our Electric Power Customers. This customer and dealer facing role will focus on our key growth objectives including key account planning Customer Value Agreement (CVA) & eCommerce growth and digital services growth with the overall goal of increases EP Services revenue for Diesel and Gas Engines.

What you will do:

• Be responsible for the following 3 dealers: Bergerat Monnoyeur France Belgium & Poland.
• Work dealers to identify prioritize and execute actions to achieve our yearly aftermarket growth targets.
• Regularly meet with customers on aftermarket needs and discuss Cat repair options aftermarket solutions and services
• Work with internal sales support teams identify and drive regional actions to support services growth.
• Grow CVA coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.
• Increase dealer sales of parts and services through eCommerce to reach longtail customers
• Create and key account plans for large accounts
• Increase customer and dealer engagement with digital services and solutions to increase customer value.
• Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

What you will have:

• Customer Focus: Knowledge of the values and practices that align to customer needs and satisfaction. Ability to leverage that information by creating customized customer solutions. Level Experience:
  • Fosters strong customer relationships via delivery on commitments open communication and ongoing feedback/improvement.
  • Advises others on creating customer focused environments in various scenarios.
  • Communicates and models the criticality of customer focus as an organizational strategy.
• Decision Making and Critical Thinking: Knowledge of the decisionmaking process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Experience:
  • Differentiates assumptions perspectives and historical frameworks.
  • Evaluates past decisions for insights to improve decisionmaking process.
  • Uses effective decisionmaking approaches such as consultative command or consensus.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors. Level Experience:
  • Adapts documents and presentations for the intended audience.
  • Communicates well downward upward and outward.
  • Employs appropriate methods of persuasion when soliciting agreement.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Level Working Knowledge:
  • Works to achieve winwin in negotiations rather than taking a winlose approach.
  • Uses active listening and probing techniques to surface problems issues and interests.
  • Presents own position and listens attentively to position of others.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers. Level Experience:
  • Communicates to business partners regarding expectations of all parties.
  • Conducts periodic reviews of work effort progress issues and successes.
  • Maintains productive longterm relationships with business partners
• Business Development: Knowledge of business development tools techniques and approaches; ability to explore and develop potential areas of business growth for the organization. Level Working Knowledge:
  • Assists in developing new geographical areas for the organizations products or services.
  • Implements common business development incentive programs.
  • Explores alternative approaches for new business opportunities.

Additional information:

• This role may travel up to 50 of the time.
• Fluency in English and French (spoken and written) is needed.
• This position will be in Dubai UAE in a hybrid role 3 days in office 2 days working from home).
• Relocation support is available for those who are eligible.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Required Experience:

Unclear Seniority