Account Manager - Local Shops

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service is seeking an accomplished Account Manager in Dubai to drive business growth and enhance client relationships. Responsibilities include conducting business reviews, maintaining vendor partnerships, and providing exceptional service to resolve operational issues. The ideal candidate has 3 to 5 years of experience, preferably in the FMCG or E-commerce sectors, and possesses strong communication and negotiation skills. This full-time role does not offer remote work.

Qualifications

• 3 to 5 years of experience in a similar role.
• Experience in FMCG, E-commerce and retail is preferred.

Responsibilities

• Conduct business reviews with accounts to identify opportunities.
• Maintain business relationships with clients and vendors.
• Provide service to resolve operational issues.

Skills

Excellent Communication & Negotiation skills

Customer Oriented

Able to analyze data and sales statistics

Adaptability & Flexibility

Education

Bachelor's degree in any discipline

Job description

Role Summary

We are looking for a Account Manager to join our team and be part of our growth. If youre a team leader who is hungry for a new adventure a multinational workplace is waiting for you.

Whats On Your Plate

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue profitability and market share.
• Maintain continuous business relationships with clients/ Vendors.
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Vendor and company.
• Make sure that the Catalogs of the clients are up to date at all times.
• Optimize the Vendor content (MOA Delivery time).
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: -Acquiring and maintaining pictures from brand menus branding Talabat stickers at restaurants banners and newsletter.
• Generating food coupons promotions and vouchers from existing Vendors.
• Convince clients / Vendors for brand promotion of Talabat pictures.
• Transmission method optimization: -Convincing clients / Vendor to implement a track order feature and changing the transmission method to WLA.
• Convince the Vendor to go for digitalization (Backlinks Splash pages White-label Facebook button).
• Encourage Vendor to subscribe to the online payment gateway.
• Coordinate with the Vendor if the Vendor is live or active on the Talabat website checking and resolving the reason such as shutting down or stopping delivery.
• Maintain accurate records of all sales and prospecting activities including:
  -Sales calls
  -Closed sales
  -Follow-up activities
  -Sales expense report
  -Presentations
  -Sales meeting report (new Vendor)
  -Daily signed contract report

Qualifications

What Did We Order

• Bachelors degree in any discipline
• Previous experience in FMCG- E-commerce and retail companies is preferred
• From 3 to 5 years of experience holding the same title or relevant
• Able to analyze data and sales statistics and curate a solution
• Excellent Communication & Negotiation skills
• Customer Oriented
• Adaptability & Flexibility

Remote Work

No

Employment Type

Full-time