5-Star Cluster Distribution & Reservations Lead

DAMAC Hotels & Resorts; Dubai; On-site; AED 290,000 - 469,000; Full time

Job summary

DAMAC Hotels & Resorts is seeking a Cluster Distribution & Assistant Manager to optimize distribution channels and reservations operations across our hospitality portfolio. You will manage inventory and rate distribution, support revenue performance, and align with multiple stakeholders in a dynamic environment.

Reporting to the Director of Revenue / Booking Manager, you will lead the distribution team, ensure data integrity, and drive improvements in processes while leveraging OPERA and Excel

Qualifications

• Minimum 3 years of Reservations and/or Distribution experience with Dubai market knowledge.
• At least 1 year of Reservations experience in a luxury 5-star hotel environment.
• Experience in a multicultural, fast-paced hospitality setting.
• Strong knowledge of OPERA hotel reservations system.
• Proficient in Microsoft Excel and MS Office applications.
• Bachelor's degree in Business Administration, Hospitality Management or related field.
• Arabic language skills would be an advantage.

Responsibilities

• Oversee day-to-day distribution activities across multiple properties and channels.
• Ensure accurate loading of rates, inventory, restrictions, promotions, and room availability.
• Monitor distribution channels and identify discrepancies and revenue-impacting issues.
• Analyse distribution and reservations data to identify trends and support decisions.
• Ensure accuracy and consistency of information across systems and channels.
• Support Reservations and Revenue teams with reporting and administration.
• Lead, guide and mentor the distribution team for high performance.
• Collaborate with Revenue, Reservations, Sales, Marketing, Finance and others.
• Identify opportunities to improve distribution processes, system utilisation and efficiency.
• Ensure compliance with company standards, policies and procedures.

Skills

Analytical

Organisational skills

Problem solving

Communication

Stakeholder management

Detail-oriented

Customer-focused

Integrity

Education

Bachelor's degree in Business Administration, Hospitality Management

Tools

OPERA

Excel

Job description

DAMAC Hotels & Resorts is seeking a Cluster Distribution & Assistant Manager to optimize distribution channels and reservations operations across our hospitality portfolio. You will manage inventory and rate distribution, support revenue performance, and align with multiple stakeholders in a dynamic environment.

Reporting to the Director of Revenue / Booking Manager, you will lead the distribution team, ensure data integrity, and drive improvements in processes while leveraging OPERA and Excel