Cluster Reservation Assistant Manager

Minor International; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Minor International in Dubai seeks a dynamic Cluster Reservation Assistant Manager to oversee reservation activities across multiple properties within the cluster. You will manage a reservations team, analyze occupancy data, and collaborate with sales, marketing and revenue teams to optimize pricing and performance.

The role requires leadership, excellent customer service, and proficiency with reservation systems and MS Office. Fluency in English is required; Arabic is a plus.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3–5 years of experience in hotel reservations, with at least 2 years in supervision or management.
• Proficiency in reservation management systems and Microsoft Office suite.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Advanced problem-solving and decision-making abilities.
• Fluent in English; Arabic or other languages is a plus.
• Certifications in hotel management are preferred.

Responsibilities

• Manage and coordinate reservation activities for multiple properties within the cluster.
• Supervise and train reservation team members, fostering a culture of excellence.
• Analyze booking trends and occupancy data to optimize revenue management strategies.
• Collaborate with sales, marketing and revenue management teams to develop pricing and promotional strategies.
• Handle complex reservation inquiries, special requests and VIP bookings.
• Ensure accurate and timely processing of reservations across all channels.
• Monitor and maintain high standards of customer service within the reservation department.
• Generate and analyze reports on reservation performance and key metrics.
• Stay updated on industry trends and competitor activities to maintain a competitive edge.
• Implement and maintain SOPs for the reservation department.
• Resolve escalated customer issues and complaints professionally and timely.

Skills

Reservation management systems

Leadership

Customer service

Communication

Microsoft Office

Arabic language

Problem solving

Education

Bachelor's degree in Hospitality Management

Tools

Reservation software

Job description

We are seeking a dynamic and experienced Cluster Reservation Assistant Manager to join our team in Dubai United Arab this role you will be responsible for overseeing and optimizing the reservation processes across multiple properties within our hotel group ensuring exceptional customer service and maximizing revenue opportunities.

• Manage and coordinate reservation activities for multiple properties within the cluster
• Supervise and train reservation team members fostering a culture of excellence and continuous improvement
• Analyze booking trends and occupancy data to optimize revenue management strategies
• Collaborate with sales marketing and revenue management teams to develop and implement effective pricing and promotional strategies
• Handle complex reservation inquiries special requests and VIP bookings
• Ensure accurate and timely processing of reservations across all channels
• Monitor and maintain high standards of customer service within the reservation department
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Implement and maintain standard operating procedures for the reservation department
• Resolve escalated customer issues and complaints in a professional and timely manner

Qualifications :

• Bachelors degree in Hospitality Management Business Administration or related field
• Minimum 3-5 years of experience in hotel reservations or related field with at least 2 years in a supervisory or management role
• Proficiency in reservation management systems and Microsoft Office suite
• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Advanced problem-solving and decision-making abilities
• Exceptional communication skills both verbal and written
• Demonstrated ability to multitask and work efficiently in a fast-paced environment
• In-depth knowledge of hospitality industry trends and best practices
• Familiarity with revenue management principles and strategies
• Fluency in English; knowledge of Arabic or other languages is a plus
• Hotel management certifications are preferred
• Ability to work flexible hours including weekends and holidays as required

Remote Work :

No

Employment Type :

Full-time