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Learning Development jobs in United Kingdom

Contact Centre Manager

Contact Centre Manager
NedBank
Durban
ZAR 600,000 - 900,000
Urgently required
5 days ago
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General Manager - B2B Service Sales Experience - Cpt

General Manager - B2B Service Sales Experience - Cpt
Greys Personnel
Cape Town
ZAR 400,000 - 700,000
Urgently required
5 days ago

Planned Maintenance Coordinator

Planned Maintenance Coordinator
De Beers Group
Rustenburg
USD 30,000 - 50,000
Urgently required
5 days ago

Technical Consultant

Technical Consultant
Medtronic
Pretoria
ZAR 400,000 - 700,000
Urgently required
5 days ago

Employee Relations Manager

Employee Relations Manager
The Spitz Group
Johannesburg
ZAR 500,000 - 850,000
Urgently required
5 days ago
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Technical Consultant

Technical Consultant
Medtronic
Johannesburg
USD 40,000 - 70,000
Urgently required
5 days ago

Pharmacist (Locum Fixed Term Contract - WITS RHI)

Pharmacist (Locum Fixed Term Contract - WITS RHI)
AJ Personnel
Johannesburg
ZAR 400,000 - 600,000
Urgently required
5 days ago

Receptionist

Receptionist
Hilton
Cape Town
ZAR 120,000 - 180,000
Urgently required
5 days ago
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Technical Advisor (Healthcare - Wits RHI)

Technical Advisor (Healthcare - Wits RHI)
AJ Personnel
Pretoria
ZAR 450,000 - 600,000
Urgently required
5 days ago

Sales Support Consultant

Sales Support Consultant
Absa Group
Kathu
ZAR 250,000 - 350,000
Urgently required
5 days ago

Group Talent Specialist

Group Talent Specialist
Medi Clinic
Strand
ZAR 400,000 - 600,000
Urgently required
5 days ago

Technical Consultant

Technical Consultant
Medtronic
Cape Town
ZAR 500,000 - 800,000
Urgently required
5 days ago

1916 - Head Of Shared Services

1916 - Head Of Shared Services
Ctrack
Gauteng
ZAR 900,000 - 1,500,000
Urgently required
5 days ago

TALENT ACQUISISTION MANAGER

TALENT ACQUISISTION MANAGER
Meondoholdings.co.za
Durban
ZAR 600,000 - 900,000
Urgently required
5 days ago

CA Graduate Experience 2027 | SAICA Trainee Accountant

CA Graduate Experience 2027 | SAICA Trainee Accountant
PKF Octagon
Johannesburg
ZAR 180,000 - 300,000
Urgently required
5 days ago

Door to Door Sales Agent (Johannesburg CBD)

Door to Door Sales Agent (Johannesburg CBD)
KTOB
Johannesburg
ZAR 200,000 - 300,000
Urgently required
5 days ago

Registered Nurse

Registered Nurse
Amana Living
Wes-Kaap
ZAR 45,000 - 60,000
Urgently required
5 days ago

Activities Co-ordinator

Activities Co-ordinator
Workforce Group
Midrand
ZAR 150,000 - 240,000
Urgently required
5 days ago

Sales Consultant

Sales Consultant
African Bank
Lydenburg
ZAR 300,000 - 400,000
Urgently required
5 days ago

Pharmacist - Clicks Pharmacist

Pharmacist - Clicks Pharmacist
Clicks Group
Limpopo
ZAR 350,000 - 550,000
Urgently required
5 days ago

Pharmacist - Clicks Rembrandt Mall

Pharmacist - Clicks Rembrandt Mall
Clicks Group
Paarl
ZAR 300,000 - 600,000
Urgently required
5 days ago

Branch Manager - Zeerust

Branch Manager - Zeerust
Sanlam
Rustenburg
ZAR 500,000 - 700,000
Urgently required
6 days ago

Activities Co-ordinator

Activities Co-ordinator
AMEC SPIE
Midrand
ZAR 200,000 - 300,000
Urgently required
7 days ago

Senior Technical Consultant

Senior Technical Consultant
Medtronic
Johannesburg
ZAR 600,000 - 900,000
Urgently required
7 days ago

Commis Chef

Commis Chef
21c Museum Hotels
Cape Town
ZAR 50,000 - 200,000
Urgently required
7 days ago

Similar jobs:

Learning And Development jobsBusiness Development Manager jobsOrganisational Development jobsInternational Development jobsDevelopment Manager jobsMachine Learning jobsResearch And Development jobsMachine Learning Engineer jobsTraining And Development jobsNew Product Development jobs

Contact Centre Manager

Be among the first applicants.
NedBank
Durban
ZAR 600,000 - 900,000
Be among the first applicants.
5 days ago
Job description
Job ID

139959

Closing date: 17 June 2025

FAIS Affected Job Purpose To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements. Job Responsibilities
  • Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Contribute to department budget by providing input to operational forecast.
  • Minimise operational costs by managing cost effectively within budget.
  • Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
  • Reduce revenue leakage by optimising revenue collection processes.
  • Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
  • Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
  • Obtain and provide feedback by meeting with internal and external stakeholders.
  • Highlight risk by reporting exceptions.
  • Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
  • Ensure accuracy by implementing preventative and corrective activities.
  • Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
  • Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
  • Meet reporting requirements by compiling and contributing to reports.
  • Make and implement informed business decisions by analysing operational/business reports.
  • Optimise productivity by implementing capacity management principles.
  • Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
  • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiative.
  • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
  • Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • Degree or diploma in related area (finance, credit, business management, administration, project management)
Essential Certifications
  • FAIS Accreditation, RE1 Certification
Minimum Experience Level
  • 4 - 6 years related experience (finance, credit, business management, administration, project management)
  • 3-5 years people management experience
Technical / Professional Knowledge
  • Banking knowledge
  • Business Acumen
  • Data analysis
  • Governance, Risk and Controls
  • Industry trends
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Decision-making process
Behavioural Competencies
  • Building Partnerships
  • Earning Trust
  • Coaching
  • Collaborating
  • Decision Making
  • Work Standards
  • Leadership Disposition
  • Planning and Organizing

---------------------------------------------------------------------------------------

Please contact the Nedbank Recruiting Team at +27 860 555 566

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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