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Call Centre Consultant
Job summary
A dynamic call centre is seeking a skilled Call Centre Consultant responsible for customer engagement and sales generation through expert advice in a fast-paced environment. Candidates should have a minimum of 5 years of telesales experience and a Grade 12 education. Strong communication, problem-solving skills, and proficiency in Microsoft Office are essential. This role aims to meet customer needs and promote products effectively.
Qualifications
- Minimum 5 years experience in telesales.
- Proven experience in a sales related role.
- In-depth knowledge of consumer behavior.
Responsibilities
- Responsible for customer engagement and service.
- Sales generation through inbound and outbound calls.
- Provide expert advice and information relating to products.
Skills
Education
The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.
- Grade 12
- Call Centre or telesales certification
- In-depth knowledge of consumer behavior
- Talented professional
- Proven experience in a sales related role
- Minimum 5 years experience in telesales
- Natural ability for customer focus
- Product knowledge (In-house training)
- Demonstrates interpersonal skills to engage with customers effectively
- Professional verbal communication skills
- Strong attentiveness and listening skills
- Strong persuasion and negotiation capability
- Ability to multitask and operate under pressure to meet lead times
- Quick thinker
- Highly focused and target driven
- High level diligence with meticulous attention to detail
- Excellent problem-solving
- Polite, personable and friendly tone of voice
- Basic user of Microsoft Office (Excel, Word, Outlook)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.