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Technical Customer Support (Tier 1)
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Job summary
A tech firm is seeking a Technical Customer Support Agent based in Cape Town. This role involves providing technical assistance to customers through live chat, tickets, and phone. Ideal candidates must have a Matric certification and experience in technical support. Strong communication in English is vital, along with a customer-focused attitude. Join a dynamic team and work independently on technical issues related to domains and email processes.
Qualifications
- Matric certification is mandatory.
- Experience in technical customer support is required.
- Proficiency in English and good phone etiquette are essential.
Responsibilities
- Provide technical support through various channels.
- Register, transfer, and update domains.
- Assist customers with email routing and DNS issues.
Skills
Education
Tools
We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.
Duties and Responsibilities:
- Providing technical support to customers via live chat, tickets or by telephone
- Register, transfer and update domains
- Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS', firewalls and databases
Requirements
- Matric certification
- Experience in technical customer support
- Previous experience in web hosting or server administration (advantageous)
- Proficiency in English and good phone etiquette
- Customer focused and brand awareness
- Self-motivated and self-disciplined
- Ability to work independently and within a team
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.