Automotive Service Advisor: Customer Care & Repair Coordination

Sydsen Recruit; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Gauteng is seeking an experienced Service Advisor to strengthen customer relations and ensure efficient service delivery. You will manage service appointments, communicate with customers and technicians, and ensure a high level of customer satisfaction. The ideal candidate has 3–5 years of experience in the automotive industry, possesses strong communication skills, and a customer-centric attitude. This role offers a challenging yet rewarding work environment.

Qualifications

• Minimum 3–5 years of experience as a Service Advisor in a franchise dealership.
• Valid driver's licence.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Greet customers and identify service needs.
• Open and manage job cards accurately.
• Communicate with technicians for diagnostics and repair instructions.
• Provide cost estimates and obtain customer authorisations.
• Update customers on job progress.
• Conduct vehicle handovers and explain invoices.
• Manage warranty claims and ensure compliance with policies.
• Follow up with customers to ensure satisfaction.

Skills

Customer service skills

Problem-solving abilities

Time management

Technical understanding of vehicles

Communication skills

Education

Matric / Grade 12

Tools

Kerridge

Automate

Job description

A leading automotive service company in Gauteng is seeking an experienced Service Advisor to strengthen customer relations and ensure efficient service delivery. You will manage service appointments, communicate with customers and technicians, and ensure a high level of customer satisfaction. The ideal candidate has 3–5 years of experience in the automotive industry, possesses strong communication skills, and a customer-centric attitude. This role offers a challenging yet rewarding work environment.