Customer Service Agent jobs in United States

Junior Sales Person – item® Aluminium Profiles & Accessories (Catalogue Sales)

Location: Johannesburg

Department: Sales

Reporting to: Sales Manager / Business Development Manager

Industry: Engineering, Mechanical Components, Industrial Automation, Aluminium Profile

Systems

The Junior Sales Person will be responsible for supporting and growing sales of item® aluminium profiles, modular framing components, and mechanical accessories through catalogue-based selling. The role focuses on lead generation, customer relationship building, quoting, product recommendations, and supporting senior sales sta with technical and administrative tasks.

This is an entry-level position suited to someone with strong commercial drive, a willingness to learn technical products, and enthusiasm for working in the engineering and automation sector.

• Promote and sell item® aluminium profiles, fasteners, linear components, and accessories from the company catalogue.
• Research and identify new customers in manufacturing, automation, packaging, materials handling, and engineering sectors.
• Conduct outbound calls, respond to inbound enquiries, and support walk-in clients.
• Maintain and update customer information on CRM systems.
• Prepare and deliver quick, accurate, catalogue‑based quotations.
• Follow up consistently to convert leads into sales.
• Assist senior sales team with upselling and cross‑selling opportunities.

• Develop strong foundational knowledge of item® profiles, T‑slot systems, accessories, linear motion elements, and assembly options.
• Provide basic technical advice to customers (training provided).
• Interpret customer sketches, basic dimensions, or application needs to recommend suitable components.
• Work closely with the engineering/design department on custom assemblies, cutting lists, and BOM preparation.

• Assist with order processing, documentation, and confirmation.
• Track delivery schedules and communicate updates to clients.
• Maintain catalogue stock, sample kits, showroom displays, and demo components.
• Support trade shows, product demonstrations, and marketing events.

• Build strong relationships with procurement teams, technicians, small fabricators, automation builders, and project buyers.
• Ensure excellent after‑sales service and customer satisfaction.

• Sales revenue growth (monthly and quarterly).
• Lead generation activity (calls, visits, CRM entries).
• Quote turnaround time and accuracy.
• Customer satisfaction and repeat business rate.
• Product knowledge improvement and technical proficiency milestones.

Minimum:

• Matric / Grade 12
• Valid driver’s license

Preferred:

• N6, Diploma or Certificate in Mechanical Engineering, Mechatronics, or Industrial Design (advantage).
• Any sales, customer service, or technical product training.

• Basic understanding of mechanical components, aluminium profiles, or interest in engineering systems.
• Ability to read simple drawings or understand dimensional requirements (training provided).

• Strong communication and presentation ability.
• Confidence in customer interaction.
• Good negotiation and follow‑up ability.
• Strong phone manner and customer‑facing attitude.

• High accuracy in quotations and order entry.
• Proficiency in MS O ice (Excel, Outlook).
• CRM familiarity (advantage).

• Energetic, driven and eager to learn.
• Positive attitude and solution‑oriented mindset.
• Professional, reliable, and consistent.
• Good team player.

• 0–2 years in sales, customer service, internal sales or technical support.
• Experience working with engineering components, CNC shops, automation suppliers, or industrial distributors is a strong advantage.

• Market‑related junior salary (see benchmarking below).
• Commission or performance bonus structure.
• Training on item® product systems provided.
• Fuel/transport allowance if field visits are required.

A motivated entry‑level sales talent with high curiosity for mechanical systems, strong communication skills, and the drive to build a successful sales career in the industrial and automation sector.