Communication à Afrique du Sud

Creating purposeful careers as we build the future of contact centre solutions. We are seeking a dedicated social media community manager consultant to join our team.

As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

1. Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
2. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
3. Maintain a high level of professionalism and customer service etiquette in all interactions.
4. Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
5. Meet or exceed performance targets, including response time.
6. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

1. Excellent written communication skills with a strong command of grammar and spelling.
2. Previous customer service or chat support experience is a plus but not required.
3. Strong problem-solving skills and the ability to think quickly and logically.
4. Proficiency in using computers and familiarity with chat and messaging platforms.
5. Ability to multitask effectively and handle multiple chat conversations simultaneously.
6. Empathy, patience, and a customer-focused attitude.
7. Willingness to work flexible hours, including evenings, weekends, and holidays if required.
8. Team player with strong interpersonal skills.
9. Ability to adapt to changing processes and technologies.

Salary including allowances and incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7,000 per month.

The operation is based in the Cape Town CBD and runs on a rotational schedule from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – days a year, including public holidays.

Billing, Communication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Information Technology (IT).