Business Analyst (midlevel to senior)

Cape National Recruitment Pty Ltd; Centurion; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading recruitment agency in South Africa is seeking a skilled Information Technology Advisor to analyze and improve business processes while providing support for system configurations. The ideal candidate will have at least 5 years of experience in project implementation and support, along with a relevant bachelor's degree. Strong analytical and communication skills are vital for success in this role, along with the ability to compile training material and effectively train users. This position offers an opportunity to work in a dynamic environment with a focus on continuous improvement.

Benefits

Training and development opportunities

Flexible working hours

Qualifications

• Minimum 5+ years relevant experience in project implementation and support.
• Strong understanding of integration impacts and standard solutions.
• Must be able to compile training material and train users.

Responsibilities

• Analyse business processes and map them to relevant systems.
• Provide training and support for system configurations.
• Engage in continuous improvement practices across the business.
• Monitor support and incident tickets through the company Service Desk.

Skills

Strong analytical skills

Excellent communication skills

Change Management

Project implementation support

Business process documentation

Education

Bachelor’s degree in IT or related field

Tools

MS Office

Job description

MAIN PURPOSE OF ROLE AND GENERAL ROLE EXPECTATIONS

Be a trusted advisor in best practise business processes and solutions you are assigned to. To analyse business processes and map them to the relevant system. Be actively involved in identifying process improvements, introducing new solutions to simplify and/or introduce efficiencies, elicit business requirements, and design effective solutions to meet the business needs. Configure and test the system in the relevant module/s to ensure alignment with the business processes and business requirements. Provide a support function, including training and project delivery and project management, depending on the nature of the Business Request/Project. Change Management and Training, inclusive of the development of training material must also be provided.

This position reports to the Enterprise Applications manager or his/her delegate.

Division: Information Technology

REQUIRED MINIMUM EDUCATION/TRAINING

Relevant bachelor’s degree and/or 7 Years’ Experience ITIL 4.0

REQUIRED MINIMUM WORK EXPERIENCE

Minimum 5+ years relevant experience Project implementation and support experience (an advantage)

KEY PERFORMANCE AREAS

• Solution Roadmap, Design & Architecture
• Continuous Improvement
• Application Support
• Collaboration & Business Support
• Project Support & Change Management
• Governance, Compliance, and Security
• Leadership, Development and Teamwork

TECHNICAL KNOWLEDGE / COMPETENCIES

• Business process knowledge including the ability to document these processes.
• Strong Change Management and Training skills
• Strong understanding of Integration impacts, standard solutions & best practise without customising to easily
• Strong MS Office
• Knowledge of the agricultural industry an advantage
• Ability to communicate concepts in a concise and eloquent form to management and to cross functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of new technologies (in relevant field) and maintain and stay abreast of updates and changes and make the appropriate recommendations
• Excellent working knowledge of business processes and agricultural business systems where applicable
• Ability to effectively prioritise and execute tasks in a high-pressure environment for self and teams
• Excellent experience of informational technology disciplines, e.g., system design, development, implementation, software applications and integrations, production operations, quality assurance and systems management, user support principles and practices, e.g. Software Development Life Cycle
• Experience in implementing quality guidelines, standards and procedures and alignment with external and internal teams
• Excellent administration skills
• Must be able to compile training material and train users

BEHAVIOURAL COMPETENCIES

• Excellent administration skills
• Strong analytical skills
• Excellent client-facing skills, takes time to establish underlying needs of client beyond those initially expressed.
• A strong proponent for change
• Ability to communicate concepts in a concise and eloquent form to management and to cross functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Excellent ability to communicate technical information to a non-technical audience
• Good interpersonal and communication skills with the ability to listen to understand
• Good written communication skills
• Excellent communication skills, maintains confidentiality, shares ideas and information, facilitates discussions and transfers knowledge to diverse audiences to achieve collective objectives.
• Strong conflict management
• Customer Service Orientated
• Detail orientated
• Excellence in execution. Precise, diligent, and insistent on “dotting I’s and crossing t’s”
• High level of attention to detail and quality driven
• Ensure strong engagements with existing and prospective clients / business units
• Focused on closing out objectives
• Flexibility and adaptability
• Challenge the norm, with a view to improve platform solutions and user experience
• Innovative and creative ideas driving value in the application and business
• Has an innovative approach to improving or replace existing procedures or systems
• High level of integrity
• Structured logical thinking and dynamic problem solver
• Ability to work on multiple concurrent tasks
• Strong organizational skills
• Patience
• Stress Tolerance, Perseverance
• Ability to discern urgent situations and prioritise accordingly
• Analytical / problem solving ability
• Business process knowledge including the ability to document these processes.
• Professional at all times when dealing with clients
• High level of integrity and reliability
• Excellent experience of informational technology disciplines, e.g., system design, development, implementation, software applications and integrations, production operations, quality assurance and systems management, user support principles and practices, e.g. Software Development Life Cycle
• Self-Improvement
• Ability to work individually within a team and contribute effectively
• Knowledge of new technologies (in relevant field) and maintain and stay abreast of updates and changes and make the appropriate recommendations
• Time and Priority Management.

1. SOLUTION ROADMAP, DESIGN & ARCHITECTURE

INPUT AND TASKS

• Facilitate and where applicable execute analysis of functional requirements, identifying and proposing to functional resources the most appropriate solutions according to best practice and software standards as defined by company IT
• Facilitate and where applicable execute analysis of business requirements, identifying and proposing to business the most appropriate solutions according to best practice and software standards as defined by company IT
• During analysis of business requirements display the ability to identify what is not being said as well as connect cross module and cross business touch points
• Functions as a trusted advisor in areas of expertise on how applications can be best leveraged to provide full product value
• Keep up to date with latest developments on existing applications
• Demonstrate continuous programming efficiency: structured coding, code re-usability and reduction of hardcoding
• Demonstrate efficiencies in area of expertise e.g. config reusability
• Continuously Identify opportunities to integrate applications and feed them into the backlog

OUTPUT / STANDARDS / EXPECTED RESULTS

• Propose and develop solutions that are the most appropriate solutions according to functional requirements best practice and software standards as defined by company IT
• Exhibit good listening skills when performing an analysis of business requirements considering impact on other systems/processes.
• Provides input where required in areas of expertise
• Stays up to date on applications by doing research, attending webinars/conferences/demos
• Removal and avoidance of hard-coding check by peer-reviews
• Reuse of configurations as checked by peer
• Opportunities identified to integrate applications and fed into the company IT backlog.

2. CONTINUOUS IMPROVEMENT

INPUT AND TASKS

• Promote and contribute to the development of a culture of continuous improvement across the Group.
• Proactively identify opportunities to improve current solutions and processes
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
• Support the delivery of flow or work to the client and improve efficiency in the team and own work without compromising on quality.
• Demonstrate initiative and identify potential cost reductions across relevant areas and drive these cost savings to completion
• Actively participate in team actions where new projects/technologies/mobility apps/innovations are investigated which is non-module specific.

OUTPUT / STANDARDS / EXPECTED RESULTS

• Promote and contribute to the development of a culture of continuous improvement across the Group.
• Proactively identify opportunities to improve current solutions and processes
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
• Support the delivery of flow or work to the client and improve efficiency in the team and own work without compromising on quality.
• Demonstrate initiative and identify potential cost reductions across relevant areas and drive these cost savings to completion
• Actively participate in team actions where new projects/technologies/mobility apps/innovations are investigated which is non-module specific.

3. APPLICATION SUPPORT

INPUT AND TASKS

• Manage, support, monitor all application areas assigned to you
• Participate actively in deploying new/existing functionality already available in applications that will add value to the business
• Understand and be able to play back business processes and requirements
• Ensure full compliance to the company SDLC policy across all projects and change requests including but not limited software purchases eg governance, strategy, framework, best practices).

OUTPUT / STANDARDS / EXPECTED RESULTS

• Problems and issues are resolved quickly and effectively with no repeat of the issue unless accepted by the business and work-around is in place
• Active extend usage of existing functionality
• Successfully identify and document process improvements
• Adherence to a fully developed, documented, and implemented SDLC across all projects and change requests

4. COLLABORATION & BUSINESS SUPPORT

INPUT AND TASKS

• Ability to interact and build relationships with the business community at various levels, from facilitating design workshops to one on one interviews to presentations to relevant stakeholders
• Responsible to acquire relevant business knowledge and keep in-step with an evolving business model
• Enforce the implementation and use of the Service desk for all Service requests and incidents
• Have the ability to identify P1 calls and follow the correct company process to hand these over to the correct teams and/or assist in driving fast resolution of these outages when called upon to do so
• Monitor support and incident tickets through the use of the company Service Desk ensuring minimal service interruption within agreed SLA [Service Level Agreement] and agreed CSAT [Customer Satisfaction] ratings
• Actively perform trouble-shooting and problem solving and ask for assistance when appropriate
• Demonstrate team work to ensure provision of an integrated support service to business
• Work with service delivery teams to devise new support material based on the revised processes, to include training, reporting and systems enhancements.

OUTPUT / STANDARDS / EXPECTED RESULTS

• Make adjustments to roadmap as and when required and keep commitments made to business, thus building strong relationships with business
• Stays up to date on applications by doing research, attending webinars/conferences/demos
• All incidents and service requests are channelled through the company Service Desk
• Reduction in time from P1 occurring to resolving
• Customer Satisfaction levels measured, monitored and of a high level of standard required to meet and exceed their expectations.
• Consistently identify problems and the appropriate course of action and resource to resolve.
• Work with service delivery teams to devise new support material based on the revised processes, to include training, reporting and systems enhancements.

5. PROJECT SUPPORT & CHANGE MANAGEMENT

INPUT AND TASKS

• Constructively use new technology as it becomes available in the company and in so doing demonstrate a trust in the technology to business
• Provide comprehensive training and training documentation as agreed per change request or project also enforcing a 'train the trainer approach'
• Work effectively in a team and contribute to the overall project in a constructive manner
• Lead and contribute towards the establishment of a project plan, specifications, and resource requirements of the optimisation projects
• Assist project team members in compiling of project associated documentation.

OUTPUT / STANDARDS / EXPECTED RESULTS

• High adoption rate for new technology, software changes or enhancements within the business
• Training and training documentation is of a high standard and kept up to date
• Work constructively on a project that you are assigned to
• Compiling and/or co-ordinating delivery of all project related documentation as per company's PMO (Project Management Office) framework.

6. GOVERNANCE, COMPLIANCE, AND SECURITY

INPUT AND TASKS

• Ensure cooperation with all audit teams so as not to cause any unnecessary overruns
• Resolve all relevant Business Application audit actions within agreed timelines
• Ensure compliance to Change Control process by all parties making changes to applications within the company environment
• Ensure Legal Compliance to all relevant legislation
• Ensure that all stakeholders comply to all relevant company frameworks, policies and procedures
• Monitor/enforce tight control of all relevant application access controls in line with policy
• Identify potential risks in all working environments and report to the appropriate forum.

OUTPUT / STANDARDS / EXPECTED RESULTS

• Audit requests by external team are handled/resolved within due dates
• Mitigate all relevant Application audit actions within agreed timelines as tabled in the audit finding report
• Ensure compliance to Change Control process by all parties making changes to applications within the company environment
• Implement and adhere all legal compliance obligations as determined by the company Legal Department
• Compliance against standards and policies as defined is measured and reported on regularly as agreed. Non-compliance is remediated through continuous improvement or process remediation
• Timeous updating or reporting of appropriate Risk Register for all risks identified.

7. DEVELOPMENT AND TEAMWORK

INPUT AND TASKS

• Participate and contribute to the IT team dynamics as a whole
• Coach, facilitate, mentor, solve work problems across the IT team
• Be a constructive member of a team as and when assigned
• Effective/Timeous Leave Planning in order not to disrupt service to user community
• Fill in for team members during unexpected illness and/or leave where necessary
• Plan, organise and control own work environment by setting priorities and achieving them in time, to ensure another team is not impacted negatively
• Cross-skilling amongst team members in order to provide an uninterrupted service.

OUTPUT / STANDARDS / EXPECTED RESULTS

• A well-motivated, high-functioning, healthy team according to the company values
• Consider resource leave planning when planning projects
• A versatile resource who cross-skills and able to assist colleagues during their absence
• Organise teamwork load effectively so as not to impact other team's delivery.