Administration Specialist – Operational Resilience

Old Mutual; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A multinational insurance firm is looking for a specialised administrative and coordination support role in South Africa. The successful candidate will facilitate business continuity management, assist crisis management teams, and perform various administrative tasks to ensure operational resilience. A Matric qualification is essential, along with certifications in project management and skills in MS Office. Candidates with a strong customer service ethic and problem-solving abilities will thrive in this position.

Qualifications

• Proven experience in administration and coordination roles.
• Exposure to Operational Resilience, Business Continuity, and Crisis Management practices.
• Experience in project coordination and delivery management.

Responsibilities

• Assist in implementing Business Continuity Management (BCM) across business units.
• Provide support to Crisis Management Teams during incidents.
• Manage day-to-day administrative tasks including document management.
• Support project delivery for resilience initiatives.

Skills

Advanced computer proficiency in MS Word, Excel, PowerPoint, and Outlook

Strong administrative and secretarial skills

Excellent written and verbal communication skills

Attention to detail and accuracy

Ability to deal confidently with all levels of management and clients

Strong analytical and problem-solving skills

Education

Matric (Grade 12)

Project Management / Administration certification

NQF Level 3 & NQF Level 2

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides specialised administrative and coordination support to the OML Group Operational Resilience function, including the Central Business Resilience and Crisis Management teams. The incumbent will leverage expertise in project coordination, reporting, and operational administration to support strategic delivery of the operational resilience objectives, ensure effective crisis response, and maintain operational continuity. The individual is accountable for achieving results through own efforts and plays a key role in embedding resilience practices across the organisation.

Business Portfolio: OML Group Technology & Transformation

Operational Resilience Support

• Assist in implementing Business Continuity Management (BCM) capabilities across business units.
• Maintain and update Business Continuity Plans (BCPs) and ensure compliance with organisational resilience policies.
• Support Operational Resilience testing (e.g., scenario exercises, simulations, and recovery drills).
• Track and report on resilience metrics and readiness status.

Crisis and Tactical Response Support

• Provide administrative and logistical support to Crisis Management Teams (CMT) during incidents and simulations.
• Act as liaison for emergency coordination, ensuring timely communication and documentation.
• Maintain crisis communication templates and escalation protocols.

Business Administration & Delivery Management

• Manage day-to-day administrative tasks, including document management (SharePoint, MS Teams), travel logistics, invoicing, and office operations.
• Coordinate team meetings, forums, and workshops, including minute‑taking, action tracking, and attendance records.
• Support project delivery for resilience initiatives, including scheduling, resource tracking, and reporting.

Awareness & Engagement

• Assist in planning and executing resilience awareness campaigns and training sessions.
• Prepare presentations, reports, and dashboards for internal stakeholders.

Qualifications, Experience and Skill required

Qualifications

• Matric (Grade 12) – essential
• Project Management / Administration certification – advantageous
• Business Continuity and Crisis Management experience – advantageous

Experience

• Proven experience in administration and coordination roles;
• Exposure to Operational Resilience, Business Continuity, and Crisis Management practices;
• Experience in project coordination and delivery management;

Skills

• Advanced computer proficiency in MS Word, Excel, PowerPoint, and Outlook;
• Strong administrative and secretarial skills;
• Excellent written and verbal communication skills;
• Attention to detail and accuracy;
• Ability to deal confidently with all levels of management and clients;
• High degree of responsibility and personal accountability for deliverables;
• Positive attitude, demonstrating strong customer and service ethic;
• Professional integrity and respect for confidentiality;
• Strong analytical and problem‑solving skills;
• Ability to work autonomously and proactively;
• Adaptable, open‑minded, and committed;

Competencies

• Personal Mastery (continuous learning and development)
• Leading with Influence (ability to guide and influence stakeholders)
• Innovation (bringing fresh perspectives and ideas)
• Execution (delivering results effectively and on time)
• Customer First (service‑oriented mindset)
• Collaborating (building strong relationships internally and externally)
• Teamwork (working effectively within a team environment)

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Directs Work Drives Results Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

22 December 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

The Old Mutual Story!