Warranty Specialist

MSX International; Randburg; On-site; ZAR 200,880 - 223,200; Full time

Job summary

MSX International is seeking a Warranty Specialist in Randburg, Gauteng to manage warranty claims and processes. The role requires 3-5 years of experience in the automotive industry, ideally as a Service Advisor or Warranty Clerk. Responsibilities include preparing warranty documents, monitoring claims, ensuring compliance with specifications, and communicating with staff about warranty programs. The position offers a monthly salary of ZAR 18,000 - ZAR 20,000 and promotes equal opportunities for all candidates.

Qualifications

• 3 - 5 years’ experience in the automotive industry.
• Experience as a Service Advisor, Warranty Clerk, or in a technical role.
• DMS experience preferred.

Responsibilities

• Perform research on warranty concerns and customize warranty papers.
• Review and submit warranty claims for approval.
• Monitor repair order completion and customer inquiries.
• Communicate warranty programs to staff.
• Ensure compliance with warranty specifications.
• Manage warranty claim submissions and audits.
• Maintain warranty parts store records.

Skills

Automotive industry experience

Service Advisor experience

Technical background in motor industry

DMS experience (Automate, Evolve, ADP/Kerridge)

Job description

• Compensation: ZAR 18,000 - ZAR 20,000 - monthly

Company Description

We are looking for an experiencedWarranty SpecialistinRandburg, Gautengto join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.

Job Description

• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner.
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation.
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification.
• Maintain records of customer details and warrantor references.

Qualifications

• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.