Warranty Clerk

First Degree Recruitment; Johannesburg; On-site; ZAR 150,000 - 230,000; Full time

Job summary

First Degree Recruitment is seeking an experienced Warranty Clerk to join a corporate motor dealership in Johannesburg. The role focuses on administering vehicle warranty claims accurately and liaising with service departments.

The ideal candidate has 2-3 years in warranty administration within a franchised dealer, familiarity with Kerridge or Autoline, and strong attention to detail and communication skills. Valid SA driver's license and Grade 12 are required.

Qualifications

• 2–3 years' warranty administration experience in a corporate/franchised dealership.
• Experience as a Warranty Clerk in a Service Department.
• Experience in vehicle dealerships with brands like Ford, Suzuki, Hyundai.
• Motor industry experience is required.
• Proficient with motor industry systems such as Kerridge or Autoline.
• Excellent attention to detail and communication skills.
• Valid SA driver’s licence.
• Grade 12.
• Clear criminal record.

Responsibilities

• Process and administer vehicle warranty claims accurately and timeously.
• Prepare, submit and follow up on warranty claims with manufacturers.
• Ensure all warranty documentation is complete and accurate.
• Liaise with the Service Department regarding warranty repairs and claims.
• Check job cards and ensure information is recorded correctly.
• Monitor outstanding, rejected and unpaid warranty claims.
• Maintain accurate warranty records and filing.
• Ensure claims comply with manufacturer policies.
• Assist with warranty audits and related administration.
• Liaise with service advisors, technicians and dealership departments.

Skills

Attention to detail

Communication skills

Warranty administration experience

Education

Grade 12

Tools

Kerridge

Autoline

Job description

An exciting opportunity is available for an experienced Warranty Clerk to join a corporate motor dealership in Johannesburg. We are looking for a detail-oriented individual with solid motor dealership warranty administration experience and knowledge of dealership systems.

Key Responsibilities:

• Process and administer vehicle warranty claims accurately and timeously.
• Prepare, submit and follow up on warranty claims with manufacturers.
• Ensure all warranty documentation and supporting information is complete and accurate.
• Liaise with the Service Department regarding warranty repairs and claims.
• Check job cards and ensure all required information is correctly recorded.
• Monitor outstanding, rejected and unpaid warranty claims.
• Maintain accurate warranty records and filing.
• Ensure warranty claims comply with manufacturer policies and procedures.
• Assist with warranty audits and related administration.
• Liaise with service advisors, technicians and relevant dealership departments.

Requirements:

• Minimum of 2-3 years' experience in a warranty administration role within a corporate or franchised dealership.
• Experience as a Warranty Clerk within a Service Department.
• Experience working within a vehicle dealership and with corporate brands such as Ford, Suzuki, Hyundai, etc.
• Motor industry experience specifically.
• Experience with motor industry systems such as Kerridge, Autoline, etc.
• Excellent attention to detail and communication skills.
• Valid SA Driver’s Licence.
• Grade 12.
• Clear criminal record.