Warranty Auditor

MSX International; Johannesburg; On-site; ZAR 420,000 - 560,000; Full time

Job summary

MSX is seeking a Warranty Auditor to conduct warranty and dealer standards audits across South Africa and international operations, with remote audits most of the time. Preference for candidates with warranty audit experience in commercial and heavy vehicles and international exposure.

You will identify non-conformities, document findings, and initiate chargebacks to dealers as needed, and report via an Administrative Performance Index to measure dealer compliance.

Qualifications

• Experience as Warranty Auditor in warranty processing for any manufacturer.
• OR experience as Warranty Supervisor/Executive at a 4-wheeler dealership with 5+ years total experience.
• Knowledge of Warranty Administration & Analysis.
• Deep understanding of the Audit Process and Key Check Areas.
• Strong technical and process knowledge in Automotive Aftersales Operations.

Responsibilities

• Execute warranty and dealer standards audits in line with manufacturer guidelines.
• Identify non-conformities and recommend corrective actions.
• Prepare documentation for chargebacks to dealers.
• Review warranty claims, job cards and repair documentation.

Skills

Warranty administration

Audit process understanding

Non-conformity analysis

Technical diagnosis

Automotive aftersales knowledge

Process improvement

Tools

Microsoft Office Suite

Microsoft Excel

Microsoft PowerPoint

Job description

The warranty auditor for this role will be responsible for South Africa and the rest of the international, with remote audits most of the time, experience in warranty audit in commercial and heavy vehicles will be the preference with international experience in audit.

Job Description

Objectives – Warranty Compliance Audit

To identify reasons for out of claim auditing behaviour and establish an action plan to counter non-conformities found.

Non-conformities are to result in Chargeback to the Dealer.

The audit will result in an Administrative Performance Index to identify the Dealer’s compliance level.

Objectives – Dealers Standards Audit

• To evaluate the network condition, quality of premises and find out any points needing care.
• Address the findings to the OEM Team for further action.

Job Role

To execute the Audit in Warranty and Dealer Standards by ensuring compliance with manufacturer guidelines, procedures, and regulations.

Requires specific technical skills in reviewing warranty claims received from the dealer.

Technical skills include:

Looking into the propriety of warranty claims.

Specific technical knowledge on automotive parts.

Reviewing job cards.

Reviewing supporting documentation and repair information.

Executes the Audit by ensuring compliance with manufacturer guidelines, procedures, and regulations.

Qualifications

Educational Qualifications

Experience

Candidates should meet one of the following experience requirements:

Currently working or have worked in the past as a Warranty Auditor in warranty processing for any manufacturer.

OR

Currently working or have worked in the past as a Warranty Supervisor/Executive with a 4-wheeler automobile dealership, with an overall experience of minimum 5 years.

Key Requirement Areas

Knowledge of Warranty Administration & Analysis.

Deep understanding of the Audit Process and Key Check Areas.

Technical know-how.

Technical & Process Skills

Strong technical and process knowledge in Automobile Aftersales Operations.

Ability to understand and identify non-conformities on SOPs related to:

Technical diagnosis.

FRH.

RO documentation.

Ability to understand and identify error areas in workshop processes, such as:

Errors in parts and consumables claimed.

Good technical know-how to verify failed parts and applicable supporting documentation on repairs completed.

Computer Skills

Computer literacy and competency in:

Microsoft Office Suite.

Microsoft Excel.

Microsoft PowerPoint.

Educational Qualifications

Experience

Candidates should meet one of the following experience requirements:

Currently working or have worked in the past as a Warranty Auditor in warranty processing for any manufacturer.

OR

Currently working or have worked in the past as a Warranty Supervisor/Executive with a 4-wheeler automobile dealership, with an overall experience of minimum 5 years.

Key Requirement Areas

Knowledge of Warranty Administration & Analysis.

Deep understanding of the Audit Process and Key Check Areas.

Technical know-how.

Technical & Process Skills

Strong technical and process knowledge in AutomotiveAftersales Operations.

Ability to understand and identify non-conformities on SOPs related to:

Technical diagnosis.

FRH.

RO documentation.

Ability to understand and identify error areas in workshop processes, such as:

Errors in parts and consumables claimed.

Good technical know-how to verify failed parts and applicable supporting documentation on repairs completed.

Computer Skills

Computer literacy and competency in:

Microsoft Office Suite.

Microsoft Excel.

Microsoft PowerPoint.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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