Warranty Specialist

MSX International; Klerksdorp; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading automotive services company is seeking an experienced Warranty Specialist in Klerksdorp/Potchefstroom. The successful candidate will perform research on warranty concerns, handle warranty claims, and ensure compliance with specifications. Required qualifications include 3-5 years’ experience in the automotive industry and familiarity with DMS systems. This role is part of an equal opportunity employer committed to a diverse workplace.

Qualifications

• Minimum 3 - 5 years’ experience in the automotive industry.
• Experience as a Service Advisor, Warranty Clerk, or a Technical background in the motor industry.
• DMS experience is an advantage.

Responsibilities

• Perform research on warranty concerns and prepare warranty papers.
• Review and submit all warranty claims for approval.
• Monitor repair order completion as per warranty requirements.
• Handle customer inquiries on warranty issues.
• Communicate warranty programs and bulletins to aftersales staff.
• Ensure compliance with warranty specifications.
• Evaluate databases for warranty claims and filings.
• Manage warranty claim submissions and necessary resubmissions.
• Prepare documents for warranty audits as per OEM recommendations.
• Maintain records of customer details and warrantor references.

Skills

Automotive industry experience

Service Advisor experience

Warranty Clerk experience

Technical background in the motor industry

DMS experience (Automate, Evolve, ADP/kerridge)

Job description

We are looking for an experienced Warranty Specialist in Klerksdorp/Potchefstroom to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.

Job Description

• Perform research on warranty concerns; prepare / customise warranty papers for work.
• Review all warranty claims; administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner.
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation.
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification.
• Maintain records of customer details and warrantor references.

Qualifications

• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate, Evolve, ADP/kerridge) will be an advantage

Additional Information

Please note that only candidates with the required experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider your application unsuccessful.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.