Warranty Specialist

MSX International; Malmesbury; On-site; ZAR 201,000 - 223,000; Full time

Job summary

MSX International in Malmesbury, near Cape Town, seeks an experienced Warranty Specialist to manage warranty claims and compliance within the automotive aftersales domain. You will review, file, and track warranty submissions, coordinate with service teams, and maintain warranty documentation and audits.

The role requires 3–5 years in the automotive industry, service-advisor or warranty clerk background, and preferred Ford experience.

Qualifications

• 3–5 years’ experience in the automotive industry.
• Experience as a Service Advisor, Warranty Clerk, or technical background in the motor industry.
• DMS experience (Automate, Evolve, ADP/Kerridge) is an advantage.
• Ford experience preferred.

Responsibilities

• Perform warranty research and prepare/customise warranty papers for work.
• Review warranty claims and submit for approval.
• Monitor repair orders for warranty authorisation.
• Handle customer inquiries on warranty issues.
• Communicate warranty programs and bulletins to aftersales staff in a timely manner.
• Ensure compliance with warranty specifications.
• Enter data for warranty claims and filings.
• Manage all warranty claim submissions and resubmissions as required.
• Prepare documents for warranty audits per OEM recommendations.
• Maintain and manage a warranty parts store per OEM specs.

Skills

Warranty claims handling

DMS experience

Service advisor experience

Tools

Automate

Evolve

ADP Kerridge

Job description

• Compensation: ZAR 18000 - ZAR 20000 - monthly

Company Description

We are looking for an experiencedWarranty Specialistin Malmesbury, Cape Townto join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.

Job Description

• Perform research on warranties concerns, prepare / customise warranty papers for work.


• Review all warranty claims, administer and submit for warranty approval.


• Monitor repair order completion for authorisation as per warranty requirement.


• Monitor all customer inquiries and requests on warranty issues.


• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner


• Ensure compliance to all warranty specifications.


• Evaluate databases and complete all data entry for warranty claims and filings.


• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.


• Prepare documents for all warranty audits as per OEM recommendation


• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification


• Maintain records of customer details and warrantor references.

Qualifications

• Minimum 3 - 5 years’ experience in the automotive industry


• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry


• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage


• Ford experienced preferred

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.