Warranty Specialist

MSX International; Cape Town; On-site; ZAR 201,000 - 223,000; Full time

Job summary

MSX International is seeking an experienced Warranty Specialist in N1 City, Cape Town, to join our team. The role involves researching warranty concerns, reviewing claims, and ensuring compliance with OEM specifications.

You will manage warranty submissions, liaise with aftersales staff, and maintain warranty parts store records, with 3–5 years in automotive and DMS experience advantageous. Ford experience is preferred and performance is underpinned by a commitment to equal opportunity

Qualifications

• 3–5 years of experience in the automotive industry.
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry.
• DMS experience (Automate, Evolve, ADP/Kerridge) will be an advantage.
• Ford experience preferred.

Responsibilities

• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor references.

Skills

Warranty experience

Service advisor

Technical background

DMS experience

Job description

• Compensation: ZAR 18,000 - ZAR 20,000 - monthly

Company Description

We are looking for an experiencedWarranty Specialistin N1 City, Cape Townto join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.

Job Description

• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor references.

Qualifications

• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage
• Ford experienced preferred

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.