Warranty Manager – Cape Town

Isilumko Staffing; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Isilumko Staffing is offering an exciting opportunity for a Warranty Manager in Cape Town. This role focuses on managing the end-to-end warranty and returns process, along with inventory management. With room for excellent career growth into Operations & Supply Chain Management, the candidate will handle supplier claims and ensure compliance with SLAs.

The ideal applicant must have a BComm or BBA qualification and at least 1 year of experience in inventory control or distribution. Strong ERP exposure and proficiency in Microsoft Excel are critical.

Qualifications

• Graduate – BComm or BBA qualification.
• 1+ years’ experience within inventory control, distribution, or warehouse environments.
• Strong ERP systems exposure.
• Proficient in Microsoft Office, particularly Excel.
• Strong analytical and reporting skills.
• Excellent communication and supplier management abilities.
• Self-starter with strong problem-solving and decision-making skills.

Responsibilities

• Manage the end-to-end warranty and return merchandise (RMA) process.
• Handle supplier claims, repairs, replacements, and credit note recovery.
• Monitor and reconcile defective, repaired, and replacement stock.
• Ensure accurate inventory processing and ERP system updates.
• Maintain SLA compliance and reduce warranty-related losses.
• Compile and present warranty and stock reports to management.
• Liaise with suppliers, warehouse, finance, logistics, and sales teams.
• Investigate trends and identify opportunities to improve processes and reduce stock shrinkage.

Skills

Inventory control

Warranty administration

Supplier relationship management

Reporting and analysis

Process management

Attention to detail

Multitasking and time management

Education

BComm or BBA qualification

Tools

Microsoft Excel

Job description

An exciting opportunity is available for a Warranty Manager within a fast-paced retail and distribution environment. This role offers excellent career growth into Operations & Supply Chain Management.

Key Responsibilities

• Manage the end-to-end warranty and return merchandise (RMA) process
• Handle supplier claims, repairs, replacements, and credit note recovery
• Monitor and reconcile defective, repaired, and replacement stock
• Ensure accurate inventory processing and ERP system updates
• Maintain SLA compliance and reduce warranty-related losses
• Compile and present warranty and stock reports to management
• Liaise with suppliers, warehouse, finance, logistics, and sales teams
• Investigate trends and identify opportunities to improve processes and reduce stock shrinkage

Minimum Requirements

• Graduate – BComm or BBA qualification
• 1+ years’ experience within inventory control, distribution, or warehouse environments
• Strong ERP systems exposure
• Proficient in Microsoft Office, particularly Excel
• Strong analytical and reporting skills
• Excellent communication and supplier management abilities
• Self-starter with strong problem-solving and decision-making skills

Key Skills

• Inventory control
• Warranty administration
• Supplier relationship management
• Reporting and analysis
• Process management
• Attention to detail
• Multitasking and time management