Warranty Operations Manager: Inventory & Claims Lead

Isilumko Staffing; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Isilumko Staffing is seeking a detail-oriented Warranty Manager based in Cape Town, South Africa. This role is critical for optimizing national warranty operations and offers opportunities for growth in Operations and Supply Chain Management.

The successful candidate will manage the RMA process, supplier claims, and inventory accuracy while ensuring efficient workflows and compliance. Candidates should have at least 1 year of inventory control experience along with a financial qualification.

Join a fast-paced environment that values operational excellence and proactive problem-solving.

Qualifications

• 1+ years’ experience in inventory control and distribution environments.
• Strong ERP systems exposure.
• Advanced Microsoft Office skills, particularly Excel.

Responsibilities

• Manage defective, repaired, and replacement stock workflows nationally.
• Oversee the end-to-end RMA process for damaged, defective, or incorrect products.
• Coordinate with logistics, warehouse, procurement, finance, suppliers, and sales teams.

Skills

Inventory management

Supplier management

Analytical skills

ERP systems

Microsoft Excel

Problem-solving

Education

Financial diploma/degree or related qualification

Job description

Are you detail-oriented, analytical, and passionate about operational excellence? We are looking for a proactive and driven Warranty Manager to oversee and optimise our national warranty operations.

This role offers exciting career growth into Operations & Supply Chain Management and is ideal for someone who thrives in fast-paced inventory and distribution environments.

Role Overview:
The successful candidate will manage the end-to-end warranty and return merchandise (RMA) process, ensuring efficient stock reconciliation, supplier claims management, inventory accuracy, and minimisation of stock write-offs.

Key Responsibilities:
? Manage defective, repaired, and replacement stock workflows nationally
? Oversee the end-to-end RMA process for damaged, defective, or incorrect products
? Coordinate with logistics, warehouse, procurement, finance, suppliers, and sales teams
? Manage supplier claims, repairs, replacements, and credit note recovery
? Ensure accurate inventory processing and FINCON system updates
? Monitor SLA compliance and reduce unresolved warranty cases
? Analyse trends and produce reports to identify process and product improvements
? Provide senior management reporting twice monthly

Minimum Requirements:

? 1+ years’ experience in inventory control and distribution environments
? Financial diploma/degree or related qualification
? Strong ERP systems exposure
? Advanced Microsoft Office skills, particularly Excel
? Strong supplier management and communication skills
? Excellent analytical, problem-solving, and decision-making abilities
? Self-starter with strong process discipline and multitasking capability

Success Measures (KPIs):
Warranty turnaround times
Supplier SLA adherence
Reporting and system accuracy
Reduction in stock write-offs and shrinkage
Customer satisfaction on faulty stock turnaround times