Vehicle Service Advisor - Repair Intake & Customer Care

Man Automotive (South Africa) (Pty) Ltd; Gauteng; Sur place; ZAR 134 000 - 201 000; Plein temps

Résumé du poste

Man Automotive (South Africa) (Pty) Ltd in Gauteng is seeking an Automotive Customer Service Advisor to coordinate repairs and liaise with customers from intake to job completion, ensuring quality service and accurate documentation.

You will obtain prior repair authorization, verify vehicle and customer details, confirm payment method, manage intake and completion of job cards, and support 24-hour breakdown operations with standby duties as scheduled.

Responsabilités

• Provide effective customer contact regarding all aspects on repairs undertaken on customer’s vehicle.
• Ensure prior authorization of repairs/service is obtained & customers’ signature is on the job card.
• Ensure description, customer and vehicle details and confirmation of the payment method are in order.
• Responsible for the intake of customer vehicles through completion of job cards detailing work.
• Manage the 24 hour breakdown service.
• Perform standby duties as per the set schedule.

Description du poste

Man Automotive (South Africa) (Pty) Ltd in Gauteng is seeking an Automotive Customer Service Advisor to coordinate repairs and liaise with customers from intake to job completion, ensuring quality service and accurate documentation.

You will obtain prior repair authorization, verify vehicle and customer details, confirm payment method, manage intake and completion of job cards, and support 24-hour breakdown operations with standby duties as scheduled.