Automotive Service Advisor & Customer Care

Staff Solutions Recruitment; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Staff Solutions Recruitment in Johannesburg seeks a proactive Service Advisor to greet customers, open estimates, and coordinate with mechanics for repairs. You will verify warranties, liaise with Parts, and ensure timely approvals and updates to clients.

Role requires Matric, service-advisor training, a Code 8 licence, and 12+ years in a similar position, with strong Excel and Evolve proficiency. You will manage 2025 job cards daily and maintain WIP limits while delivering excellent service.

Qualifications

• Matriculation (Grade 12) is required.
• Relevant training or qualifications as a Service Advisor or similar role.
• Valid Code 8 driver’s licence.
• Minimum 12 years experience in a similar position.
• Strong understanding of automotive technology and the automotive industry.
• Proficient in MS Excel and Evolve.
• Ability to manage 2025 job cards daily and maintain a maximum open WIP of 25 job cards.

Responsibilities

• Greet customers and assist with enquiries.
• Open estimates and job cards for all work to be completed.
• Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival.
• Consult with mechanics, foremen, or technical advisors regarding required repairs and alternatives.
• Inform clients of campaigns and upsell additional labour where relevant.
• Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client.
• Liaise with the Parts Department to ensure timely availability of required parts.
• Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians.
• Provide clients with 4-hourly status updates and ensure job cards are accurately costed prior to vehicle release.
• Explain all completed work to clients before collection and highlight any additional work required.
• Maintain and distribute the daily workshop workflow sheet by close of business.
• Monitor workshop efficiency reports, including hours allocated versus hours worked.
• Control the gate pass system and ensure no vehicles leave the premises without payment in line with company policy.
• Manage and coordinate workshop scheduling and workflow between departments.
• Contact customers regarding service updates or vehicle collection times.
• Maintain strong customer relationships to encourage repeat business.
• Adhere to all company policies and procedures.
• Send proof of payment to Accounts and ensure debtor transactions are accurately processed.

Skills

Customer service

Administrative skills

Communication

Follow-up

Education

Matric (Grade 12)

Service Advisor qualification

Tools

MS Excel

Evolve

Job description

Staff Solutions Recruitment in Johannesburg seeks a proactive Service Advisor to greet customers, open estimates, and coordinate with mechanics for repairs. You will verify warranties, liaise with Parts, and ensure timely approvals and updates to clients.

Role requires Matric, service-advisor training, a Code 8 licence, and 12+ years in a similar position, with strong Excel and Evolve proficiency. You will manage 2025 job cards daily and maintain WIP limits while delivering excellent service.