Hybrid Hotel Operations Leader

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 540,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Performance-based bonuses

Discounted hotel stays

Job summary

Placements24 is seeking an experienced Hotel Operations Manager for a modern hotel in Nelspruit. You will oversee Front Desk, Housekeeping, F&B and Maintenance, balancing on-site leadership with remote oversight of administrative tasks to deliver exceptional guest experiences.

The role focuses on operational efficiency, cost control, budgeting, and revenue opportunities, with opportunities for growth in a supportive team.

Qualifications

• Minimum of 5 years in hotel operations, with at least 2 years in a management role.
• Proven track record across multiple departments and achieving operational excellence.
• Strong understanding of hotel management systems (PMS, POS) and operational software.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated budget management and cost-control abilities.
• Ability to balance on-site supervision with remote administrative duties.
• Knowledge of the Nelspruit tourism market is a plus.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Direct and manage operations of Front Desk, Housekeeping, F&B, and Maintenance.
• Ensure the highest standards of guest service throughout the hotel.
• Develop and implement policies to optimize efficiency and effectiveness.
• Manage departmental budgets, control costs and identify revenue opportunities.
• Oversee staff recruitment, training, scheduling and performance management.
• Conduct regular inspections of guest rooms and public areas for cleanliness and maintenance.
• Address guest complaints promptly and professionally.
• Collaborate with the General Manager and department heads on strategic initiatives.
• Ensure compliance with health, safety and sanitation regulations.
• Participate in revenue management meetings and contribute to pricing and forecasting.

Skills

Leadership

Budget management

Hospitality operations

PMS/POS software

Guest service excellence

Tools

PMS (Property Management System)

POS system

Job description

Placements24 is seeking an experienced Hotel Operations Manager for a modern hotel in Nelspruit. You will oversee Front Desk, Housekeeping, F&B and Maintenance, balancing on-site leadership with remote oversight of administrative tasks to deliver exceptional guest experiences.

The role focuses on operational efficiency, cost control, budgeting, and revenue opportunities, with opportunities for growth in a supportive team.