Universal Advisor Lead: Branch Ops & Digital Banking

FirstRand Limited; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

FirstRand Limited, through its First National Bank (FNB) Points of Presence, seeks a Universal Advisor Lead to provide essential administrative and risk support for the branch. The role drives customer migration to electronic channels, ensuring efficiency, governance, and a superior customer experience.

You will ensure daily administrative functions are executed to minimise risk, educate customers on digital banking, and collaborate with stakeholders to uphold compliance and quality service at

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related field.
• 1–3 years of administrative experience in a branch administration, operations or compliance environment.

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide customers on adopting and using electronic banking platforms.
• Deliver high-quality, compliant administrative outputs in line with governance requirements.
• Build and maintain relationships with internal and external stakeholders.
• Support cost-containment and resource optimization through prudent practices.

Skills

Administrative experience

Branch operations

Governance & compliance

Customer service

Digital banking adoption

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Limited, through its First National Bank (FNB) Points of Presence, seeks a Universal Advisor Lead to provide essential administrative and risk support for the branch. The role drives customer migration to electronic channels, ensuring efficiency, governance, and a superior customer experience.

You will ensure daily administrative functions are executed to minimise risk, educate customers on digital banking, and collaborate with stakeholders to uphold compliance and quality service at