Universal Banking Advisor — Customer-Centric Solutions

FirstRand Limited; eMalahleni; On-site; ZAR 250,000 - 420,000; Full time

Job summary

FirstRand Limited's FNB POP is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will identify customer needs, promote banking solutions, and guide customers to digital channels while upholding FAIS, FICA and TCF principles.

You will work in a fast-paced branch environment, fostering ethical customer interactions and continuous learning to drive customer satisfaction and sales performance.

Qualifications

• FAIS and TCF regulatory understanding
• Ability to meet sales, service and customer experience targets
• Commitment to ethical conduct and risk management

Responsibilities

• Engage customers in a positive, professional manner
• Identify customer needs and offer suitable banking solutions
• Educate customers on digital channels and self-service options
• Maintain accurate customer records and ensure compliance

Skills

Customer focus

Sales skills

Communication

Ethical conduct

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking certificate

Job description

FirstRand Limited's FNB POP is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will identify customer needs, promote banking solutions, and guide customers to digital channels while upholding FAIS, FICA and TCF principles.

You will work in a fast-paced branch environment, fostering ethical customer interactions and continuous learning to drive customer satisfaction and sales performance.