Banking Solutions Advisor: Customer Experience & Digital

Fnbnamibia; Boksburg; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB is hiring a Universal Advisor to deliver compliant sales and service solutions within a busy branch setting in Boksburg. You will identify customer needs, guide them to suitable banking products, and support self-service channel adoption while upholding FAIS, FICA, and TCF commitments.

The role emphasizes ethically-driven, high-volume service with opportunities for growth in a dynamic POP environment and a focus on customer experience and relationship-building.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments or financial services.

Responsibilities

• Engage customers in a positive and professional manner by being helpful and addressing needs.
• Educate customers on correct banking platforms and migrate them to digital/self-service channels.
• Fulfils transactions to meet benchmarks while delivering excellent service and maintaining records.

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / related fields

Job description

FNB is hiring a Universal Advisor to deliver compliant sales and service solutions within a busy branch setting in Boksburg. You will identify customer needs, guide them to suitable banking products, and support self-service channel adoption while upholding FAIS, FICA, and TCF commitments.

The role emphasizes ethically-driven, high-volume service with opportunities for growth in a dynamic POP environment and a focus on customer experience and relationship-building.