Banking Advisor: Elevate Customer Experience & Digital

RMB Nigeria Limited; Boksburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Autonomy in role

Job summary

FNB in South Africa is recruiting a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch setting.

You will educate customers on digital channels, promote self-service platforms, and ensure accurate records while complying with FAIS, FICA and TCF guidelines. This role emphasizes ethical service and customer-first solutions.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment
• Educate customers on correct banking platforms and migrate to digital, e-Channels, and self-service platforms
• Fulfil transactions and meet service benchmarks while maintaining accurate customer records
• Manage leads, referrals and customer follow-ups within agreed turnaround times
• Ensure adherence to FAIS, FICA, TCF and internal governance requirements

Skills

Client focus

Ethical mindset

Service excellence

Needs-based selling

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related

Job description

FNB in South Africa is recruiting a Universal Advisor to deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch setting.

You will educate customers on digital channels, promote self-service platforms, and ensure accurate records while complying with FAIS, FICA and TCF guidelines. This role emphasizes ethical service and customer-first solutions.