UK Motor Claims Specialist

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Medical Insurance

Group Life Cover

Attendance Bonus - Up to R1750

Free Breakfast Monday

Job summary

Huntswood Group is seeking a dedicated claims professional in Durban to handle insurance-related queries. You will be the main contact for customers, ensuring fair and timely resolution in line with FCA principles and treating customers fairly.

In this fast-paced role, you’ll manage end-to-end claims processes, communicate clearly with clients, and collaborate with internal teams to deliver world-class service to international clients.

Qualifications

• National Senior Certificate.
• Clear credit and criminal record.
• 1-2 years’ experience in Insurance Claims (International).
• Proven experience in the insurance space.
• Proven track record of high performance.
• Excellent command and use of English, both written and Verbal.
• Attention to detail.
• Strong analytical and numeric skills.

Responsibilities

• Provide exceptional customer service while prioritizing the customer’s interest.
• Experience in both outbound and inbound calls and running cases from start to finish.
• Engage and communicate effectively to resolve complaints in a timely manner.
• Lodge claims, update details and make adjustments or cancellations.

Skills

Insurance claims experience

Customer service

English proficiency

Attention to detail

Numerical skills

Education

National Senior Certificate

Tools

Computer literacy

Job description

Job Overview

Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.

Job Description

Job Overview

Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.

Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.

You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.

Job Responsibilities

You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.

Job Requirements

• National Senior Certificate
• Clear Credit and Criminal record
• 1- 2 years’ experience in Insurance Claims (International)
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

Company Benefits

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• Free Breakfast Monday

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply