Training & Engagement Leader - Elevate Hospitality Teams

Belmond Ltd.; Cape Town; Presencial; ZAR 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Loyalty and recognition rewards

Employee Assistance & Wellness

Descripción de la vacante

Mount Nelson, A Belmond Hotel in Cape Town is seeking a Training & Engagement Officer to design and deliver impactful training, run the LMS, and foster a culture of continuous learning across all departments. You will lead initiatives such as team-building activities, social events, and recognition programs to boost morale.

The role focuses on developing skilled team members, delivering engaging sessions, coordinating training schedules, and supporting HR-related projects in a luxury hotel

Formación

• Proven experience in facilitating training in an engaging manner.
• Knowledge of learning & development best practices and trends.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Experience with administration of a learning management system is advantageous.
• MS Excel and MS PowerPoint to at least an Intermediate level

Responsabilidades

• Support the Learning & Development Manager in designing and developing training programs, including materials, manuals, and visual aids.
• Deliver engaging training sessions across departments on service standards, procedures, and compliance.
• Coordinate and schedule training sessions, ensuring resources and facilities are available.
• Administer and manage the hotel's Learning Management System (LMS).
• Provide support and guidance to department trainers to ensure consistent training delivery.
• Promote a culture of learning and development within the business, and celebrate employees who complete training or earn certifications.
• Develop initiatives fostering a positive work environment, including team-building activities, social events, and celebrations.
• Manage internal communications channels to keep employees informed and connected.
• Coordinate the weekly HR newsletter, including L&D activities and social events.
• Assist with other HR-related tasks and projects as needed.

Conocimientos

Facilitating training

Learning & development

Communication

Organising & leadership

Herramientas

LMS administration

MS Excel

MS PowerPoint

Descripción del empleo

Mount Nelson, A Belmond Hotel in Cape Town is seeking a Training & Engagement Officer to design and deliver impactful training, run the LMS, and foster a culture of continuous learning across all departments. You will lead initiatives such as team-building activities, social events, and recognition programs to boost morale.

The role focuses on developing skilled team members, delivering engaging sessions, coordinating training schedules, and supporting HR-related projects in a luxury hotel