Luxury F&B Outlet Manager - Guest Experience Lead

Belmond; Cape Town; On-site; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Competitive salary

Loyalty rewards

Employee Wellness

Job summary

Mount Nelson Hotel by Belmond in Cape Town is seeking an Assistant F&B Outlet Manager to elevate dining experiences through attentive service and team leadership.

You will oversee F&B outlets, supervise service, monitor costs, and coordinate front- and back-of-house operations to uphold luxury standards. The role offers opportunities for training and career growth within a prestigious hotel group. Join a culture of guest excellence.

Qualifications

• Three to five years F&B supervisory management experience in a luxury hotel environment.
• Good communication and interpersonal skills.
• Knowledge of silverware – advantageous.
• Basic knowledge of food cost, employee scheduling and payroll – advantageous.
• Working knowledge of general restaurant operations.
• Familiar with point-of-sale computers and software.

Responsibilities

• Ensure the highest standards of hospitality and comfort for guests during all stages of F&B service.
• Assist in managing F&B outlets to ensure smooth operations.
• Supervise and direct prompt, cordial, efficient beverage and food service to maintain service standards.
• Implement systems and procedures to improve cost efficiency and guest satisfaction.
• Assist with reporting deadlines, payroll and rosters.
• Conduct daily team briefings and monitor equipment, standards, and inventories.
• Assist with monitoring and controlling food and beverage costs and variances.
• Coordinate communication between front-of-house and back-of-house staff.
• Perform regular inspections of food and beverage preparation and presentation.
• Report maintenance issues and ensure corrective actions.
• Ensure storage areas are neat and clean and participate in monthly stock-takes.
• Assist with staff rostering and ensure adequate coverage according to business levels.
• Manage beverage expiry controls and participate in training sessions for staff.
• Monitor guest feedback to ensure prompt, efficient, and accurate service.

Job description

Mount Nelson Hotel by Belmond in Cape Town is seeking an Assistant F&B Outlet Manager to elevate dining experiences through attentive service and team leadership.

You will oversee F&B outlets, supervise service, monitor costs, and coordinate front- and back-of-house operations to uphold luxury standards. The role offers opportunities for training and career growth within a prestigious hotel group. Join a culture of guest excellence.