Learning & Development Leader — Luxury Hospitality

HotelJobs; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

HotelJobs in Cape Town is seeking an experienced Learning & Development Manager to drive training across a luxury hospitality operation. You will shape L&D strategy, coordinate onboarding, and partner with leaders to elevate service standards and colleague engagement.

The ideal candidate has 3+ years in operational hospitality, strong facilitation and people development skills, and a proactive, energetic approach to continuous learning.

Qualifications

• Strong communication and facilitation skills required.
• Experience in coordinating and implementing training programs.
• Ability to influence and engage stakeholders at all levels.
• Proactive, energetic, and self-motivated with a continuous learning mindset.

Responsibilities

• Learning & Development strategy and implementation.
• Training needs analysis and development plans.
• New-hire onboarding and induction.
• Train-the-Trainer programmes.
• Coaching and leadership development.
• Maintain service standards and operational excellence.
• Develop talent and succession planning.
• Manage partnerships with hotel schools and internships.
• Drive employee engagement initiatives.

Skills

Communication

Facilitation

Organisational skills

Interpersonal skills

Leadership experience

Full-cycle training

Education

Hospitality-related qualification (preferred)

Job description

HotelJobs in Cape Town is seeking an experienced Learning & Development Manager to drive training across a luxury hospitality operation. You will shape L&D strategy, coordinate onboarding, and partner with leaders to elevate service standards and colleague engagement.

The ideal candidate has 3+ years in operational hospitality, strong facilitation and people development skills, and a proactive, energetic approach to continuous learning.