Training and Engagement Officer

Belmond Ltd.; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Loyalty and recognition rewards

Employee Assistance & Wellness

Job summary

Mount Nelson, A Belmond Hotel in Cape Town is seeking a Training & Engagement Officer to design and deliver impactful training, run the LMS, and foster a culture of continuous learning across all departments. You will lead initiatives such as team-building activities, social events, and recognition programs to boost morale.

The role focuses on developing skilled team members, delivering engaging sessions, coordinating training schedules, and supporting HR-related projects in a luxury hotel

Qualifications

• Proven experience in facilitating training in an engaging manner.
• Knowledge of learning & development best practices and trends.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Experience with administration of a learning management system is advantageous.
• MS Excel and MS PowerPoint to at least an Intermediate level

Responsibilities

• Support the Learning & Development Manager in designing and developing training programs, including materials, manuals, and visual aids.
• Deliver engaging training sessions across departments on service standards, procedures, and compliance.
• Coordinate and schedule training sessions, ensuring resources and facilities are available.
• Administer and manage the hotel's Learning Management System (LMS).
• Provide support and guidance to department trainers to ensure consistent training delivery.
• Promote a culture of learning and development within the business, and celebrate employees who complete training or earn certifications.
• Develop initiatives fostering a positive work environment, including team-building activities, social events, and celebrations.
• Manage internal communications channels to keep employees informed and connected.
• Coordinate the weekly HR newsletter, including L&D activities and social events.
• Assist with other HR-related tasks and projects as needed.

Skills

Facilitating training

Learning & development

Communication

Organising & leadership

Tools

LMS administration

MS Excel

MS PowerPoint

Job description

As a Training & Engagement Officer at Mount Nelson, A Belmond Hotel, you will play a crucial role in cultivating a thriving environment where our team members can excel. By designing and delivering impactful training programs and fostering a vibrant culture of continuous learning, you will empower every employee to elevate their skills and expertise. You will also implement initiatives that foster a positive and engaging work environment across all departments, such as team buildings, social events and team celebrations. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Support the Learning & Development Manager in the design and development of training programs, including creating training materials, manuals, and visual aids.
• Deliver engaging and effective training sessions for various departments, covering topics such as service standards, operational procedures, and compliance.
• Coordinate and schedule training sessions, ensuring adequate resources and facilities are available.
• Administer and manage the hotel's Learning Management System (LMS).
• Provide support and guidance to department trainers to ensure consistent training delivery.
• Promote a culture of learning and development within the business, celebrate employees who complete training programs, earn certifications, or demonstrate significant skill development.
• Develop and implement initiatives that foster a positive and engaging work environment across all hotel departments. This includes creating and coordinating team-building activities, social events, team celebrations and recognition and other programs designed to boost employee morale and camaraderie.
• Manage all internal communication channels (e.g., newsletters, Check In post, LinkedIn, bulletin boards) to keep employees informed and connected.
• Responsible to coordinate the weekly HR newsletter, including L&D activities, on the job trainings/activities and social events.
• Assist with other HR-related tasks and projects as needed.

What You Bring:

• Proven experience in facilitating training in an engaging manner.
• Knowledge of learning & development best practices and trends.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Experience with administration of a learning management system is advantageous.
• MS Excel and MS PowerPoint to at least an Intermediate level

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.