Executive Housekeeper: Luxury Hotel Operations Leader

Belmond; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Loyalty & recognition

Employee Assistance & Wellness

Job summary

Belmond Mount Nelson in Cape Town is seeking an Executive Housekeeper to lead the housekeeping team and deliver exceptional guest experiences in a luxury setting.

You will master service delivery, supervise staff, and coordinate with maintenance and operations to maintain the property at the highest standards. This role offers opportunities for leadership in a renowned luxury hotel and development within a prestigious brand.

Qualifications

• Experience providing exceptional guest service in fast-paced environments.
• Friendly, attentive demeanor with the ability to answer questions.
• Strong communication skills to interact with guests.
• Previous supervisory experience in a similar role.

Responsibilities

• Supervises and coordinates activities of room attendants, house attendants, public area cleaners, floor supervisors and Assistant Executive Housekeepers.
• Prepare and distribute room assignments to Housekeeping staff and allocate work sections.
• Investigate complaints regarding housekeeping service and equipment, report and follow up to close glitches.
• Oversee staff work and ensure compliance with safety and sanitation policies and standards.
• Report and coordinate maintenance with Technical Services to keep the property well maintained.
• Ensure correct par stock levels of guest supplies and linen.
• Plan and develop systems and procedures to improve operating quality and efficiency.
• Conduct daily briefings with the Housekeeping team.
• Check the daily arrival list for detailed information on arrivals and room requirements.

Skills

Guest service

Communication skills

Supervisory experience

Customer interaction

Job description

Belmond Mount Nelson in Cape Town is seeking an Executive Housekeeper to lead the housekeeping team and deliver exceptional guest experiences in a luxury setting.

You will master service delivery, supervise staff, and coordinate with maintenance and operations to maintain the property at the highest standards. This role offers opportunities for leadership in a renowned luxury hotel and development within a prestigious brand.