Training Captain

Alliance Foods Sa (Pty) Ltd.; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. in Operations Department seeks a Training Captain responsible for evaluating training needs in-store and creating a development plan with materials, tutorials, and online modules.

Reporting to the People Capability Leader, you will ensure timely training of CSTMs and FSTMs and drive improvements in operational performance. You will conduct restaurant orientation for new team members, train and certify staff, complete evaluations, track training outcomes, and provide

Responsibilities

• Conducts Restaurant Orientation on the starting date of each new team member, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members.
• Completes training evaluations to assess retention of knowledge.
• Responsible for delivery of training to bridge performance gaps.
• Facilitates New Product Training as per the marketing calendar.
• Biannual assessments for all employees to reassess knowledge.
• Assess additional training needs of the restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes.
• Provide feedback to programme participants and management where applicable.
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Job description

A vacancy exists in the Operations Department for a Training Captain. Reporting to the People Capability Leader, the Training Captain will be responsible for evaluating training needs and current practices in-store and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation ono the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.