Shift Supervisor - Peddie

Alliance Foods Sa (Pty) Ltd.; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. is seeking a Benched Shift Supervisor to oversee restaurant operations, supervise team members, and ensure adherence to policies, hygiene, maintenance and service standards. The role supports the ARM and RGM in delivering customer-focused hospitality and safety across shifts.

The incumbent will allocate duties, monitor performance, assist with training, and uphold the How We Win Together principles with leadership and integrity.

Responsibilities

• Assist the RGM in achieving CHAMPS Standards by ensuring staff focus on cleanliness, hospitality, accuracy, maintenance, product and service speed.
• Manage shifts per company policies, directing employees to maximise sales, efficiency and profitability.
• Allocate tasks to each employee on shift and monitor performance.
• Ensure maintenance procedures are followed and report repairs to the RGM.
• Enforce safety and security controls for staff, customers, property and company funds.
• Report employee relations, customer service and health inspection issues to ARM/RGM.
• Assist ARM/RGM with restaurant training programmes to maximise staff performance and growth.
• Demonstrate KFC How We Win Together principles, leading with Heart, Smart and Courage.

Job description

A vacancy exists in the Operations Department for Benched Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent/s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.