Restaurant Training & Development Lead

Alliance Foods Sa (Pty) Ltd.; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alliance Foods SA (Pty) Ltd. in Operations Department seeks a Training Captain responsible for evaluating training needs in-store and creating a development plan with materials, tutorials, and online modules.

Reporting to the People Capability Leader, you will ensure timely training of CSTMs and FSTMs and drive improvements in operational performance. You will conduct restaurant orientation for new team members, train and certify staff, complete evaluations, track training outcomes, and provide

Responsibilities

• Conducts Restaurant Orientation on the starting date of each new team member, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members.
• Completes training evaluations to assess retention of knowledge.
• Responsible for delivery of training to bridge performance gaps.
• Facilitates New Product Training as per the marketing calendar.
• Biannual assessments for all employees to reassess knowledge.
• Assess additional training needs of the restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes.
• Provide feedback to programme participants and management where applicable.
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Job description

Alliance Foods SA (Pty) Ltd. in Operations Department seeks a Training Captain responsible for evaluating training needs in-store and creating a development plan with materials, tutorials, and online modules.

Reporting to the People Capability Leader, you will ensure timely training of CSTMs and FSTMs and drive improvements in operational performance. You will conduct restaurant orientation for new team members, train and certify staff, complete evaluations, track training outcomes, and provide