Head of Training

Craven Cottage CC; Wes-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Craven Cottage CC is seeking a Senior Training & Development Manager to lead the design, delivery, and evaluation of learning programs across hospitality operations. You will oversee classroom and in-store training, develop annual training plans, and manage external sponsorships and budgets.

The role requires 5+ years in training and development with leadership experience in hospitality, plus CPTM/SDF credentials and strong LMS expertise.

Qualifications

• Bachelor's degree in HR, Education, Business Administration, or related field.
• 5+ years in training and development with 3+ years in leadership roles in hospitality/restaurant.
• CPTM and SDF credentials preferred.
• Ability to align L&D with company goals and lead end-to-end training design, implementation, and evaluation.
• Advanced knowledge of LMS and digital e-learning platforms.

Responsibilities

• Class Facilitation/ Facilitation Training: Facilitate diverse classes, in-store or classroom, and develop course material.
• Yearly Training Planner: Plan and schedule annual training, track activity, and report by employee.
• New Store Opening Training: Provide brand-specific staff training and system procedures.
• Company Induction Programme: Monthly inductions, system training, and growth overview.
• Yearly WSP Submissions: Track and meet WSP targets with annual submission by April.
• Managing External Training Sponsorship: Manage DEG budgets and sponsorship reporting.

Skills

Leadership

Training management

Stakeholder engagement

Budgeting

Team management

LMS experience

E-learning platforms

Report writing

Education

Bachelor's degree in Human Resources, Education, Business Administration, or related field

Tools

Kissflow

Magicbox

Micros

LMS

Job description

Duties:

• Class Facilitation/ Facilitation Training:
  • Facilitation of different classes.
  • Facilitation of practical (in store) or theoretical classes (classroom).
  • Writing of the course material for classes.
• Yearly Training Planner:
  • Planning and scheduling of training for throughout the year.
  • Includes internal and external training (sponsored training).
  • Effective tracking of all training that took place within the Group per employee in order to do effective reporting.
  • Franchisee training planners and brand packs i.e. SOP, Systems and Procedures. To be affected.
• New Store Opening Training:
  • Brand specific staff training.
  • Management training on company systems and procedures i.e. Kissflow, Magicbox, Micros, E-Learning Platform.
  • Full team training on audit procedures and systems.
  • Arranging support facilitators in store i.e. bar and coffee.
  • Overall operational support for opening week.
• Company Induction Programme:
  • Once a month induction for new employees including company overview.
  • Systems and procedure training with new joining managers.
  • Company organogram.
  • Growth potential.
• Yearly Workplace Skills Plan Submissions:
  • Tracking and meeting WSP targets for specific year.
  • Submission yearly by end of April.
  • Ensuring records are accurately kept.
• Managing External Training Sponsorship (i.e. DEG):
  • Constantly updating and managing DEG budget every year.
  • Effective meeting of contract requirements s per original agreement for sponsorship.
  • Compiling effectiveness of sponsored training.
  • Effective reporting to sponsorship as per contractual obligations.
• Ensuring that maximum funding potential is achieved.
• Performs additional responsibilities as per operational needs and per Management request.

Requirements:

• Bachelor’s Degree in Human Resources, Education, Business Administration, or a related field.
• At least 5+ years in training and development, including 3+ years in a leadership, managerial, or supervisory role within the hospitality / restaurant industry
• Professional certifications like Certified Professional in Training Management (CPTM)
• Accredited Assessor/Skills Development Facilitator (SDF) credentials
• Ability to align learning and development (L&D) strategies with overall company goals and business objectives.
• Ability to overseethe design, implementation, and evaluation of comprehensive training, onboarding, and leadership programs.
• Advanced knowledge of Learning Management Systems (LMS) and digital e-learning platforms.
• Strong team management, budgeting, stakeholder engagement, and executive-level reporting capabilities.