Training Manager

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Pedros Chicken is seeking a Training Manager to oversee regional training across Wackys stores in KwaZulu-Natal. You will lead a team of trainers, implement SOPs, plan training structures, and drive store performance through skilled coaching and mentoring.

You will manage rostering, new store openings, and daily training reports while ensuring high standards and consistent delivery across locations.

Qualifications

• Restaurant and Fast Food management experience; minimum 10 years in Fast food/QSR operations and training.
• Strong verbal and written communication skills.
• Organisational and time management abilities.
• Must have strong administration skills.
• Attention to detail and willingness to go the extra mile.
• Proficiency in MS Office and report writing.
• Must have own reliable vehicle and mobile phone; valid driver's license.
• Good GP/COS/GRV knowledge.
• GAAP/MICROS experience advantageous.

Responsibilities

• Build training structure for Wackys.
• Conduct training sessions on food preparation per SOP.
• Manage a team of up to 20 trainers.
• Staff rostering and attendance tracking.
• Mentor trainees and upskill new employees.
• Promote efficiency and improve employee skills.
• Track attendance and training records.
• Monitor performance and conduct evaluations.
• Provide daily training updates in stores.
• Support new store openings with mentoring and coaching.
• Ad hoc training tasks and projects.
• Deliver presentations for training modules and SOPs.
• Sign off Manager Trainees across the region.
• Work Mon–Sat 8am–5pm; peak days 12–8pm; travel to outlying stores as needed.
• Post daily reports in WhatsApp groups; raise concerns.
• Lead GP & GRV training/troubleshooting for stores.
• Publish training rosters by Saturday 12pm.
• Maintain full accountability within training team.
• Coordinate staff quantities and weekly updates for openings.

Skills

Verbal communication

Written communication

Organisational skills

Time management

Administration

Report writing

Vehicle ownership

Valid driver’s license

GP/COS/GRV knowledge

Travel willingness

Micros knowledge

GAAP knowledge

Tools

MS Office

MICROS

Job description

DUTIES AND RESPONSIBILITIES:

The training manager will be responsible for overseeing the Regional Training of allocated Wackys stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained. They will be responsible for:

1. Build training structure for Wackys
2. Conduct training sessions on preparation of foods as per our Standard Operating Procedures
3. Ability to manage a team (20 trainers)
4. Staff rostering
5. Support, mentor, and upskill trainees and new employees
6. Promote efficiency and improve skills of employees
7. Keep attendance and training records and registers
8. Monitor employee performance and response to training
9. Conduct performance evaluations and identify areas of improvement
10. Provide daily updates on training areas done daily in-stores
11. Work within a team and drive the restaurant/take-away forward
12. Take charge of New Store openings – supporting the teams through constant mentoring and coaching
13. Assist the Training Department with Adhoc Training tasks and projects within Wackys
14. Doing presentations to the target audience for all Wackys Training Modules and SOP’s
15. Sign off Manager Trainees throughout the region
16. Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business
17. Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise
18. Take charge of GP & GRV training/ trouble shooting for new & existing stores.
19. Training team roster must be posted on the training platform by latest 12pm every Saturday
20. Full accountability of the training team within the Training manager group
21. Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed

REQUIREMENTS:

1. Restaurant and Fast Food management experience. Minimum 10 years related Fast food/ QSR Operations and training experience required
2. Good verbal and written communication skills
3. Organisational and time management skills
4. Must have strong administration skills
5. Attention to detail
6. Be prepared to go the extra mile
7. MS Office experience
8. Must be computer literate and must be able to write professional reports from time to time
9. Must have own reliable vehicle & mobile phone
10. Must have a valid drivers license
11. Good GP/ COS/ GRV knowledge - essential
12. Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
13. GAAP / MICROS experience – advantageous
14. Must be willing to travel to sites