Group Training Manager - Cape Town

Headhunters; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Headhunters in Cape Town is seeking a Training Facilitator for the hospitality sector. You will facilitate classes (in-store or classroom), develop course materials, and ensure engaging, effective learning experiences for staff across the brand.

Key duties include planning the yearly training calendar, coordinating internal and sponsored programs, and supporting new store openings with brand-specific training and system procedures. Excellent organizational and communication skills are essential.

Qualifications

• Grade 12 / Matric.
• Relevant Degree / Diploma in training and hospitality.
• Must have experience in training in hospitality.
• Valid drivers license and vehicle.

Responsibilities

• Facilitate various classes, practical in-store or theoretical in classroom.
• Write course material for sessions.
• Plan and schedule yearly training; track outcomes and reporting.
• Coordinate franchisee training planners and brand packs (SOPs, systems).
• Lead new store opening training; oversee system training and audits.
• Deliver monthly company induction and system procedures training.
• Submit yearly Workplace Skills Plan (WSP) and maintain records.
• Manage external training sponsorships and reporting.

Skills

Training experience

Facilitation

Course development

Education

Grade 12 / Matric

Relevant Degree / Diploma in training and hospitality

Tools

Kissflow

Magicbox

Micros

E-Learning Platform

Job description

• Relevant Degree / Diploma in training and hospitality.
• Must have experience in training in hospitality.
• Valid drivers license and vehicle.

Description

Requirements:

• Grade 12 / Matric.
• Relevant Degree / Diploma in training and hospitality.
• Must have experience in training in hospitality.
• Valid drivers license and vehicle.

Responsibilities, but not limited to:

Class Facilitation/ Facilitation Training

• Facilitation of different classes.
• Facilitation of practical (in store) or theoretical classes (classroom).
• Writing of the course material for classes.

Yearly Training Planner

• Planning and scheduling of training for throughout the year.
• Includes internal and external training (sponsored training).
• Effective tracking of all training that took place within the Group per employee in order to do effective reporting.
• Franchisee training planners and brand packs i.e. SOP, Systems and Procedures. To be affected.

New Store Opening Training

• Brand specific staff training.
• Management training on company systems and procedures i.e. Kissflow, Magicbox, Micros, E-Learning Platform.
• Full team training on audit procedures and systems.
• Arranging support facilitators in store i.e. bar and coffee.
• Overall operational support for opening week.

Company Induction Programme

• Once a month induction for new employees including company overview.
• Systems and procedure training with new joining managers.
• Company organogram.
• Growth potential.

Yearly Workplace Skills Plan Submissions (WSP)

• Tracking and meeting WSP targets for specific year.
• Submission yearly by end of April.
• Ensuring records are accurately kept.

Managing External Training Sponsorship (i.e. DEG)

• Constantly updating and managing DEG budget every year.
• Effective meeting of contract requirements s per original agreement for sponsorship.
• Compiling effectiveness of sponsored training.
• Effective reporting to sponsorship as per contractual obligations.
• Ensuring that maximum funding potential is achieved.
• Performs additional responsibilities, although not detailed, as per operational needs and per Management request.